Isabel Anne De Guzman
Management Consultant
APO,AP
Summary
13+ Years of uncommon blend of business, customer service, operations support and management experience. Proven key strengths in creating and maintaining revenue-generating relationships through building trust and understanding client's requirements. Determined, resilient and adaptable with solid business ethics while remaining passionate and dedicated in delivering high-quality outcomes for clients.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Business Mentor / Consultant
VERTUS
Manila, Philippines
04.2021 - Current
- Introduced hybrid project management approach to ensure waterfall and agile methodologies' deployment in effectively facilitating business in every projects.
- Consulted on best business practices using qualitative and quantitative analysis of firm's investment plans on human capital, machinery, and manufacturing facilities.
- Collaborates with key decision-makers to provide best options in fulfilling project's requirements to ensure customers' satisfaction and maintains firm's credibility.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve best performance and competitive advantage.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in concrete vision, mission, aligned goals and core values.
- Used ProjectLibre to design training for project management and increase project head's productivity rate by 30%
Purchasing Officer
Villa Mendoza Grain Trading
Pulilan, Philippines
04.2012 - 10.2015
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Improved inspection policies to increase quality of raw materials and finished goods.
- Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
- Managed vendor purchase order process including dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Oversaw $ 50,000 budget and all purchasing needs for trading and logistics company
Assistant General Manager
Villa Mendoza Grain Trading
Pulilan, Philippines
04.2007 - 10.2012
- Fostered robust environment that promoted collaboration across teams, accountability and overall facility success.
- Identified operational opportunities and implemented key standard operations, thus increasing profit to 30 % and meet goals.
- Created expense reports, budgets and filing systems for management team.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Executed basic banking and bookkeeping tasks.
Inbound Customer Service Representative
E-TELECARE GLOBAL SOLUTIONS
MANILA, PHILIPPINES
04.2006 - 01.2007
- Delivered quality customer service, by providing requested information and resolving complaints to satisfy customers and encourage future transactions..
- Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Answered over 110 calls per shift to meet fast-paced call center demands.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Education
Master of Science - MANAGEMENT
University of Illinois - Urbana Champaign
Chicago, Illinois 01.2021 - Current
Bachelor of Arts - INTERNATIONAL STUDIES
De La Salle University- Manila
Philippines 05.2002 - 04.2006
Skills
Business consultant
Timeline
Business Mentor / Consultant
VERTUS
04.2021 - Current
Master of Science - MANAGEMENT
University of Illinois - Urbana Champaign
01.2021 - Current
Purchasing Officer
Villa Mendoza Grain Trading
04.2012 - 10.2015
Assistant General Manager
Villa Mendoza Grain Trading
04.2007 - 10.2012
Inbound Customer Service Representative
E-TELECARE GLOBAL SOLUTIONS
04.2006 - 01.2007
Bachelor of Arts - INTERNATIONAL STUDIES
De La Salle University- Manila
05.2002 - 04.2006
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