Ines Faye Medina
Navarre,FL
Summary
Skilled in conflict resolution and CRM systems, I elevated customer satisfaction at Genuine Replacement Parts by swiftly resolving issues and maintaining high service standards. My collaborative efforts and effective communication, honed at Publix, consistently improved team efficiency and service levels, showcasing my commitment to excellence in customer service.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Genuine Replacement Parts
Fort Walton Beach , FL
02.2022 - Current
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Updated system with order specifics and customer details, preferences, and billing information.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Performed data entry of customer orders into the company's order management system.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Addressed customer questions and concerns regarding products and services.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Customer Service Staff Member
Publix
Fort Walton Beach , FL
06.2020 - 02.2022
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained cleanliness of sales floor area throughout shift by tidying shelves, vacuuming carpeting.
- Collected deposits or payments and arranged for billing.
- Assisted customers with locating products throughout the store.
- Communicated professionally with coworkers, supervisors, vendors and customers both verbally and in writing.
- Collaborated with team members from various departments to achieve common goals.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
Associates - Pre Engineering
Pensacola State College
Pensacola Skills
- Customer service
- Effective communication
- Conflict resolution
- Team collaboration
- Data entry
- CRM systems
Affiliations
- Youth Assistant
- Musician
Accomplishments
- Pianist and Vocalist for album: "Soaring" by Navarre Tabernacle Choir
Timeline
Customer Service Specialist
Genuine Replacement Parts
02.2022 - Current
Customer Service Staff Member
Publix
06.2020 - 02.2022
Associates - Pre Engineering
Pensacola State College