Racing
Local Technical Support with responsibilities to analyze, diagnose and resolve vehicle technical faults issues within given KPI timeframe. Experienced in providing comprehensive technical support to retailers and resolving complex technical issues. Possesses knowledge of standard operating systems. Detail-oriented team player with strong organizational skills. Maintain good relationships with engineering team in U.K to discuss current market issues. Maintain good relationships with local retailers in japanese language for information exchange and easier communication for diagnosis. Highly motivated in regards to automotive technology due to being a car enthusiast.
Experience with Global Teams discussing Technical fault
Strong Time Management Skills
Native English, Native Bahasa Malaysia, Fluent Japanese
Jaguar Landrover highest technician qualification (Level 4)
Root cause analysis for understanding fault
Technical fault tracking, understanding symptoms
Remote Diagnostics for retailers out of reach
Software diagnosis and hardware diagnosis
Staff education and training technicians
Technical issues analysis for troubleshooting
Technical documents comprehension for cars in brand
Remote Technical Support for diagnosis
Technical Support to local retailers
Technical support escalations to UK or other market
Technical support and assistance to for high rate fix
Technical support knowledge regarding cars in brand
Racing
Motorsports
Music
Cars