Racing
Indra Muzaffar
Automotive Engineer
Tokyo
Summary
Local Technical Support with responsibilities to analyze, diagnose and resolve vehicle technical faults issues within given KPI timeframe. Experienced in providing comprehensive technical support to retailers and resolving complex technical issues. Possesses knowledge of standard operating systems. Detail-oriented team player with strong organizational skills. Maintain good relationships with engineering team in U.K to discuss current market issues. Maintain good relationships with local retailers in japanese language for information exchange and easier communication for diagnosis. Highly motivated in regards to automotive technology due to being a car enthusiast.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Aftersales Engineer
BRP Japan
09.2024 - Current
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Created a ticket system to receive tickets from dealers regarding issues they face.
- Helping 58 dealer troubleshooting and establishing root cause.
- Deep dive issues and determine if it is a single issue or a pattern is forming.
- Travel to dometic dealers to support them onsite for new issues and new units. Providing fix for customer satisfaction and data collection to be sent to APAC.
- Prepare bulletins about quick fix or known faults and upload them onto shared site.
- Prepare homologation data for units to be sold in Japan by working with Ministry of transport.
- Lead several Mid-long term ongoing projects
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Prepare training materials for dealers and conduct training online and onsite. (Online training Monthly)
- Work closely with colleagues in Canada and APAC to gain more information and establish a relationship.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Technical Support Engineer
Jaguar Landrover Japan
08.2021 - 08.2024
- Managed high levels of call flow and responded to technical support needs within given KPI targets.
- Used ticketing systems to manage and process support actions and requests withing market within given KPI targets.
- Provide diagnosis advice to mechanics in retailers for faster fix time.
- Assisted with updating technical support best practices for use by team.
- Obtained Jaguar Land Rover highest technical qualification (Level 4)
- Maintained steady relationships with other markets and other retailers in Europe/Asia with English, Japanese and Bahasa Malaysia.
- Maintained response times to support business continuity within given KPI targets.
- Going to retailers if needed to help with deeper diagnosis.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Have daily meetings with engineering team in the U.K and escalate problems within market.
- Use language proficiency in english to understand new technology and translate to Japanese and transfer information to team.
- In charge of new cars information and pre-release cars information entering market, understanding problems faced in other markets and advising technicians regarding problems prior car arrival.
Technician
Enable Inc.
04.2019 - 07.2021
- Completed job reports and logs immediately following service calls.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Overhauling race car Airjacks/Car lifters for GT Cars.
- Damper troubleshooting and maintenance.
- Made and assembled dampers and race suspensions according to blueprints or customer specifications.
- Overhauling/setting of race car dampers for racing teams in Japan/Asia.
- Conducted research, gathered information from multiple sources and presented results.
- Maintained steady relationships with customers and partners in Europe/Asia with English, Japanese and Bahasa Malaysia.
Race Mechanic
Gulf Racing Porsche Japan
07.2017 - 02.2019
- Worked closely with 4 engineers and assisted with testing of tyre management and engine products etc at base.
- Data logger for 2 years
- Preparing set up sheets for mechanics using a number of software. Excel etc.
- In charge of communicating with German or foreign engineers and racing drivers due to english medium and background.
- Worked as a mechanic for the right side of the race car for 1 year. In charge of alignment, set ups and tire changes etc.
- Followed the team all around Japan and Thailand for Super GT races.
Education
High School Diploma -
Tenby International School
Penang, Malaysia 01.2010 - 04.2013
Japanese Proficiency Level N3 - Japanese Studies
Teikyo Malaysia Japanese Langauge School
Kuala Lumpur, Malaysia 01.2014 - 12.2014
Japanese Language Proficiency Level N2 - Japanese Studies
ISI Chukyo Japanese Langauge School
Gifu, Japan 04.2015 - 11.2015
Business Manners And Japanese Language -
Bekka Japanese Language School
Gifu, Japan 11.2015 - 04.2016
Degree in Motorsports Engineering - Motorsports Engineering Course
Nakanihon Automotive College/University
Gifu, Japan 04.2016 - 02.2019
Skills
Experience with Global Teams discussing Technical fault
Strong Time Management Skills
Native English, Native Bahasa Malaysia, Fluent Japanese
Jaguar Landrover highest technician qualification (Level 4)
Root cause analysis for understanding fault
Technical fault tracking, understanding symptoms
Remote Diagnostics for retailers out of reach
Software diagnosis and hardware diagnosis
Staff education and training technicians
Technical issues analysis for troubleshooting
Technical documents comprehension for cars in brand
Remote Technical Support for diagnosis
Technical Support to local retailers
Technical support escalations to UK or other market
Technical support and assistance to for high rate fix
Technical support knowledge regarding cars in brand
Accomplishments
- Surpass all KPIs set by company after joining the current team.
- Supported team members in achieving and surpassing KPIs and setting new standards.
- Took and pass 3 techinical certification within 1 year.
- Brought in more efficiency with working with other countries engineering team using english proficiency.
- Build new relationships with surrounding departments for better interaction and information sharing,
Interests
Motorsports
Music
Cars
Timeline
Aftersales Engineer
BRP Japan
09.2024 - Current
Technical Support Engineer
Jaguar Landrover Japan
08.2021 - 08.2024
Technician
Enable Inc.
04.2019 - 07.2021
Race Mechanic
Gulf Racing Porsche Japan
07.2017 - 02.2019
Degree in Motorsports Engineering - Motorsports Engineering Course
Nakanihon Automotive College/University
04.2016 - 02.2019
Business Manners And Japanese Language -
Bekka Japanese Language School
11.2015 - 04.2016
Japanese Language Proficiency Level N2 - Japanese Studies
ISI Chukyo Japanese Langauge School
04.2015 - 11.2015
Japanese Proficiency Level N3 - Japanese Studies
Teikyo Malaysia Japanese Langauge School
01.2014 - 12.2014
High School Diploma -
Tenby International School
01.2010 - 04.2013