Imangana Ruvinari
Customer Service Expert
Summary
Professional Summary
Customer-focused hospitality professional with a proven track record in guest relations and service excellence. Skilled in managing VIP experiences, resolving issues efficiently, and ensuring seamless service. Strong communication and interpersonal skills with experience serving and collaborating with multi-cultural teams and clientele.
Overview
8
8
years of professional experience
5
5
Languages
Work History
Sales and Marketing Manager (Full Time)
Osaka International
11.2024 - Current
- Achieving sales goals and service targets by cultivating and securing international customer relationships.
- Delivering exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Enhancing client satisfaction, providing exceptional after-sales support and maintaining regular communication.
Front Desk Agent (Part Time)
Gion Elite Terrace
11.2024 - Current
- Welcoming each new arrival pleasantly and confirming reservations and identification.
- Greeting visitors and customers upon arrival, offering assistance, and answering questions to build rapport and retention.
- Utilizing strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Restaurant Server (Part Time)
Oike Cafe
01.2023 - 09.2024
- Cultivated warm relationships with regular customers.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Housekeeping Supervisor (Part Time)
Park Hotel / Dusit Thani
12.2022 - 09.2024
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Guest Relations Executive (Full Time)
Heritance Kandalama
02.2022 - 09.2022
- Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Collaborated with various departments to ensure seamless guest experiences during their stay.
Guest Relations Executive (Full Time)
Trinco Blu by Cinnamon
02.2020 - 02.2022
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Organized special events and activities for VIP guests, creating memorable experiences.
Restaurant Server (Intern)
Parnera Beach Hotel
06.2019 - 09.2019
Restaurant Server (Intern)
Grand Resort
06.2018 - 09.2018
Housekeeping Room Attendant (Intern)
The Mill
06.2017 - 09.2017
Education
Master of Science - Web Business Technology
Kyoto College of Graduate Studies For Informatics
Kyoto, Japan 04.2001 - 2024.09
Bachelor of Arts - Hospitality And Hotel Management
American College
Nicosia, Cyprus 04.2001 -
Bachelor of Arts - Travel And Tourism Management
American College
Nicosia, Cyprus 04.2001 -
High School Diploma -
Pushpadana Girls' College
Kandy, Sri Lanka 04.2001 -
Skills
- Hospitality & Customer Service Excellence
- Interpersonal & Communication Skills
- Adaptability & Cultural Awareness
- Problem-Solving & Conflict Resolution
- Teamwork & Collaboration
- Flexibility & Resilience
Personal Information
Nationality: Sri Lankan
Home Address: 03/14 Heeressagala Road, Kandy,
Sri Lanka
DOB: 18/11/1992
Accomplishments
OPEN WATER DIVER
EPIC OCEAN ADVENTURES | TRINCOMALEE, SRILANKA
PADI Certified Open Water Diver's License - No.2104AP9180
Timeline
Sales and Marketing Manager (Full Time)
Osaka International
11.2024 - Current
Front Desk Agent (Part Time)
Gion Elite Terrace
11.2024 - Current
Restaurant Server (Part Time)
Oike Cafe
01.2023 - 09.2024
Housekeeping Supervisor (Part Time)
Park Hotel / Dusit Thani
12.2022 - 09.2024
Guest Relations Executive (Full Time)
Heritance Kandalama
02.2022 - 09.2022
Guest Relations Executive (Full Time)
Trinco Blu by Cinnamon
02.2020 - 02.2022
Restaurant Server (Intern)
Parnera Beach Hotel
06.2019 - 09.2019
Restaurant Server (Intern)
Grand Resort
06.2018 - 09.2018
Housekeeping Room Attendant (Intern)
The Mill
06.2017 - 09.2017
Master of Science - Web Business Technology
Kyoto College of Graduate Studies For Informatics
04.2001 - 2024.09
Bachelor of Arts - Hospitality And Hotel Management
American College
04.2001 -
Bachelor of Arts - Travel And Tourism Management
American College
04.2001 -
High School Diploma -
Pushpadana Girls' College
04.2001 -
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