Yuki Kanazawa

◈Network Construction and Operation for Nationwide DS in Last Mile Division

・Caps Setting and Implementation (D-1)

└ Forecasting D-1 Caps values based on ~5 days historical data to optimize Driver Blocks and Route Plans with minimal gaps.

・Weekly Scheduling Management (W-1~W-4)

└ Configuration and updates of Volume, BS, Release Rate settings for each DS.
・DS Request Handling (D-0~D-6)

└ Processing and coordinating final modification requests for Blocks and Surge from each DS in collaboration with relevant Logistics Teams.

◈Scheduling Process Improvement for CO and Nationwide DS

・Wiki Page / SIM Development and Management

└ Creating and publishing bilingual (English/Japanese) content and structure for Scheduling-related Wiki pages and SIMs used by Central Ops and DS.
・Engagement POC

└ Organizing team social gatherings and events during PD and MDE
└Managing All MTG and Award arrangements, creating member lists and newsletters for Seasonal Events.

◈Management of Employee Happiness and Satisfaction Enhancement Initiatives

・Organizing Seasonal Events

└ Planning, proposing, implementing, and analyzing results for 8 annual events.

・Client Relationship Management

└ Weekly engagement (1-2 times) with staffing agencies for talent acquisition and rate negotiations.

◈Retention Management for Field Staff

・Conducting Individual Interviews with ~500 Employees

└ Performing 1on1 with 5~8 employee daily to assess on-site operations and conditions.

・Turnover Rate Management

└ Successfully reduced monthly turnover from 35 to 3 employees.

◈Social Media Management (Instagram, TikTok, X)

・Leveraging Social Media for Secondary Employment Recruitment

└ Implementing cost-effective recruitment strategies through social media posts in addition to traditional recruitment platforms.

◈Team Management (4 Members)

・Supervising Career Development (HR) Team Operations

◈Travel Support Services

・Handling Reservations via Phone and Email (English Operations Only)

└ Domestic and international bookings for restaurants, spas, hotels, and other commercial facilities.

◈Personal Shopping Service

・Proxy Purchase Management for Domestic and International Stores

└ Procurement of limited edition and hard-to-obtain items.

◈Credit Card Travel Insurance Support

・Liaison Support Between Members and Company

└ Managing insurance claims for medical visits and property damage during travel.