Photography
Huyen Quach T.
Housekeeping Coordinator
Kyoto
Summary
Excellent relationship-building and critical thinking skills with determined and decisive nature. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Housekeeping Office Coordinator
Hyatt Regency Kyoto
Kyoto
03.2022 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Addressed customer feedback and complaints to maximize satisfaction.
Housekeeping Supervisor
Hyatt Regency Kyoto
Kyoto
10.2020 - 02.2022
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Communicated repair needs to maintenance staff.
Bell Attendant
Hyatt Regency Kyoto
Kyoto
12.2019 - 04.2020
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Notified front desk manager of any guest issues in need of additional attention.
- Escorted guests to assigned rooms and transported luggage.
- Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Escorted guests to and from rooms and assisted with baggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Stored luggage for guests, retrieving baggage and items when notified.
Sales Assistant
ZARA
Kobe
12.2017 - 02.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Analyst Trainee
Bank of Tokyo-Mitsubishi UFJ Hanoi Branch
Hanoi
04.2017 - 05.2017
- Ran errands and provided general office support in a professional environment.
- Strengthened communication skills through regular interactions with others.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Education
Master of Arts - Economics
Kobe University
Kobe, Japan 10.2017 - 09.2019
Bachelor of Arts - Japanese Language
Foreign Trade University
Hanoi, Vietnam 10.2013 - 06.2017
High School Diploma -
Halong High School For Gifted Students
Quang Ninh, Vietnam 09.2010 - 06.2013
Skills
Inter-department collaboration
Time Management
Problem-Solving
Multilingual Communication
Microsoft Office
Hotel Management Software
Interests
Gardening
Music
Timeline
Housekeeping Office Coordinator
Hyatt Regency Kyoto
03.2022 - Current
Housekeeping Supervisor
Hyatt Regency Kyoto
10.2020 - 02.2022
Bell Attendant
Hyatt Regency Kyoto
12.2019 - 04.2020
Sales Assistant
ZARA
12.2017 - 02.2019
Master of Arts - Economics
Kobe University
10.2017 - 09.2019
Analyst Trainee
Bank of Tokyo-Mitsubishi UFJ Hanoi Branch
04.2017 - 05.2017
Bachelor of Arts - Japanese Language
Foreign Trade University
10.2013 - 06.2017
High School Diploma -
Halong High School For Gifted Students
09.2010 - 06.2013