HONGJHE PAN
Customer Success Analyst (Mandarin Speaking)
Yokohama,Kanagawa
Summary
Detail-oriented professional with years of experience within international environment. Skilled in customer problem solving and multitasking in multiple languages. Seeking to contribute to data-informed, customer-first team in delivering exceptional user experience and operational excellence
Overview
6
6
years of professional experience
4
4
Languages
Work History
Apple Intelligence LQA Specialist
Fellowship Inc.
02.2025 - Current
- Reviewed and proofread example sentences by following given English instructions
- Utilized AI-based automatic part-of-speech tagging and verified incorrect recognition results
- Confirmed semantic accuracy of AI-processed content after configuration adjustments
- Created and validated new example sentences when necessary
Customer Success Specialist
Matsuri Technologies INC. Taiwan Branch
05.2023 - 01.2025
- Managed operations and support across OTA platforms (Airbnb, Agoda, etc.) in multiple languages
- Handled customer inquiries and complaints via messaging and phone; coordinated emergency response
- Reported and resolved guest-related issues such as cleaning or facility deficiencies and check-in/out problems
- Gathered incident details for system errors and disruptions (e.g., online check-in error, double-booking)
Executive Assistant
National Chengchi University
11.2021 - 02.2023
- Served as Executive Assistant of most impactful Japanese Academy in Taiwan
- Organized and coordinated international academic conferences, forums, and workshops
- Liaised with domestic and international scholars, experts, and partner institutions
- Managed administrative and financial processes, including documentation and expense handling
Operations Personnel & Translator
Systena Corporation
03.2020 - 06.2021
- Created, translated, edited, and proofread internal manuals & instructional video materials
- Led multiple languages manual translation projects (Japanese to English / Japanese to Traditional Chinese)
- Provided telephone support during inspection operations
- Handled system incident reporting and troubleshooting
Education
Bachelor of Arts - Japanese Language And Culture
Soochow University
Taipei 04.2001 -
Skills
Customer relations
Timeline
Apple Intelligence LQA Specialist
Fellowship Inc.
02.2025 - Current
Customer Success Specialist
Matsuri Technologies INC. Taiwan Branch
05.2023 - 01.2025
Executive Assistant
National Chengchi University
11.2021 - 02.2023
Operations Personnel & Translator
Systena Corporation
03.2020 - 06.2021
Bachelor of Arts - Japanese Language And Culture
Soochow University
04.2001 -