Hoa Thuong Nguyen
Hospitality-receptionist
Tokyo,Edogawa HigashiKoiwa
Summary
Dynamic and self-motivated professional with exceptional customer service skills, honed at Tokyo American Club. Fluent in Japanese and English, I excel in fast-paced environments, demonstrating adaptability and teamwork. Recognized for resolving issues and enhancing operations, I am committed to delivering outstanding service and fostering positive relationships.
Overview
2026
2026
years of professional experience
Work History
Member Service-reception
Tokyo American Club
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible weekend, and holiday shifts.
Regency Lounge Club
Hyatt Tokyo Regency
2025.04 - 2025.07
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
BQT-event Service
Tokyo American Club
2020.03 - 2025.03
- Self-motivated, with a strong sense of personal responsibility.
- Communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Education
Diploma - English Hospitality
Tokyo Business Foreign Language College
Tokyo04.2025
Bachelor - Faculty of Oriental Culture
Lac Hong University
Viet Nam 06.2019
Skills
Customer service
Flexible and adaptable
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Japanese: Fluent in both conversation and written communication
Passed JLPT N2
English: Fluent in conversation and written communication
TOEIC score: 600
I am a native speaker of Vietnamese I am fluent in spoken and written Japanese, holding JLPT N2 certification Additionally, I am fluent in spoken and written English, with a TOEIC score of 600
Timeline
Regency Lounge Club
Hyatt Tokyo Regency
2025.04 - 2025.07
BQT-event Service
Tokyo American Club
2020.03 - 2025.03
Member Service-reception
Tokyo American Club
Diploma - English Hospitality
Tokyo Business Foreign Language College
Bachelor - Faculty of Oriental Culture
Lac Hong University