Hirotaka Nakamoto
1-14-14 Shigino-nishi , Joto-ku , Osaka-shi
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Engineering Manager
Macnica Networks Corp.
10.2006 - 08.2022
- Network Engineer Responsibilities:
Deployment and Configuration of Web proxies, Firewalls, Load balancers, and SSL-VPN products. - Cybersecurity Engineer Responsibilities:
Focused on Sandbox products , Web Application Firewalls and EDR for end users.
Engaged with decision-makers, including directors and above, explaining the benefits of these solutions and handling project management aspects.
Suppoert Escalation Engineer
Microsoft Japan Co., Ltd.
09.2022 - Current
- As part of the dedicated support team for paid contract customers in Japan, responsibilities include providing product support for Microsoft Defender Antivirus and Microsoft Defender for Endpoint.
- Joined the dedicated support team for high-priority customers within Japan.
- Handling support for the newly introduced Endpoint Data Loss Prevention (DLP) feature, which is part of Microsoft Purview.
Education
Bachelor of Arts - Department of American Literature
MeijiMeiji Gakuin University
Tokyo , Japan 04.1998 - 03.2004
Skills
Cybersecurity Knowledge
Job Summary
- Sales Support:
Assisting sales team by providing technical expertise during client interactions. - Customer Proposals:
Collaborating with clients to define their needs and proposing security solutions that align with their requirements. - Operational Support:
Assisting in the operation and maintenance of security systems. - Technical Support for Corporate Microsoft Defender Virus Protection (EPP) / Microsoft Defender for Endpoint (EDR)
- Creating Reproduction Environments and Conducting Reproduction Tests for Product Issues in Customer Environments
- Packet Analysis and Dump Analysis for Issues Occurring on Windows OS / Linux
Timeline
Suppoert Escalation Engineer
Microsoft Japan Co., Ltd.
09.2022 - Current
Engineering Manager
Macnica Networks Corp.
10.2006 - 08.2022
Bachelor of Arts - Department of American Literature
MeijiMeiji Gakuin University
04.1998 - 03.2004
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