HIROMI TERADO

A fine-dining Japanese restaurant

• Built long-term relationships with clients by accurately identifying expectations, priorities, and unspoken concerns through careful listening and observation.
• Delivered consistently high-quality service in a fast-paced environment
• Handled sensitive complaints and difficult conversations calmly, maintaining trust and turning challenging situations into long-term relationships.
• Took responsibility for trial shifts of prospective staff, guiding them through the service flow, observing their performance, and providing structured feedback to management.
• Supported onboarding and training of new staff members on menu knowledge, service standards, and guest communication, accelerating their path to full productivity.
• Identified inefficiencies in workflows and proposed practical improvements, demonstrating a problem-solving and consultative mindset.
• Contribute ideas to improve service flow, reduce operational friction, increase guest satisfaction and increase customer spend.

Resort hotel with large-scale dining operations

• Provided guest-facing service in a high-volume, international hotel environment, supporting diverse guest expectations.
• Maintained consistent service quality in a fast-paced setting with fluctuating demand and peak periods.
• Supported smooth daily operations across a large dining floor by prioritizing tasks and coordinating with team members.
• Collaborated closely with kitchen and front-of-house teams to ensure service standards and operational consistency.
• Strengthened adaptability and cross-cultural communication skills while working within a multicultural team.

Luxury five-star hotel

• Delivered a refined guest experience in alignment with The Ritz-Carlton brand standards, consistently meeting luxury service expectations.
• Managed reservations via phone and email, serving as the first point of contact and shaping guests’ initial impressions of the restaurant..
• Provided floor service while supporting smooth daily operations in a high-end dining environment.
• Acted as a communication bridge between Japanese and non-Japanese team members, ensuring clarity and smooth collaboration.
• Maintained comprehensive product knowledge across menu items, hotel facilities, and services to provide accurate and confident guidance.