Hiroko Poole
Okinawa City
Summary
Experienced manager with over 5 years of experience in tourism industries. Excellent reputation for resolving problems and improving customer satisfaction. References can be provided upon request for MWR Atsugi.
Overview
5
5
years of professional experience
Work History
ITT Manager
MWR
Naval Air Facility Atsugi
04.2009 - 04.2011
- Solely responsible for planning a minimum of 20 bus tours each month for US sailors and their families. In addition, 2 of these tours would be brand new each month.
- Manage shifts of 5 full-time and 7 part-time employees to meet operational needs while regarding labor regulations.
- Planned and executed tour expo for NAF Atsugi with 30 local vendors and 400 customers. Awarded employee of the quarter forQ3 2010.
- Was available 24/7 via cell phone to field customer concerns and complaints.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Human Resources Manager
Kato Pleasure Group
Tokyo
04.2006 - 12.2008
- Managed payroll data entry and processing for 500 employees, complying with company guidelines and Japanese labor law.
- Tracked various statistics and kept detailed records supporting Human Resources Department.
- Screened applicant resumes and coordinated both phone and in-person hiring interviews for Grand Mer, Okinawa. All hiring was based on my recommendations.
- Administered compensation, benefits, and performance management systems and safety and recreation programs.
Education
Bachelor of Arts - Tourism Industry
Kyushu Sangyo University
Fukuoka03.2006
Skills
- Bilingual Japanese/English
- Excellent oral and written communicator
- Skilled in word, excel, and powerpoint
- Familiar with RecTrac system
- Familiar with Okinawa through degree program, and hotel human resource experience
Affiliations
U.S. Navy Spouse - 14 Years.
Languages
Japanese
Native language
English
Proficient
C2
Timeline
ITT Manager
MWR
04.2009 - 04.2011
Human Resources Manager
Kato Pleasure Group
04.2006 - 12.2008
Bachelor of Arts - Tourism Industry
Kyushu Sangyo University