Hiroko Mizuno
Nagoya,23
Summary
Dynamic Account Manager with a proven track record at Travelport Japan K.K, excelling in client relations and strategic planning. Leveraged account management and teamwork skills to enhance client satisfaction and drive sales growth. Achieved significant client retention and revenue increases by fostering strong relationships and negotiating favorable contracts.
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Account Manager
Travelport Japan K.K
09.2005 - 06.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Built client relationships by acting as liaison between customer service and sales teams.
- Managed portfolio of [Number] accounts totaling $[Amount] in sales.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Negotiated contracts with favorable terms for both the company and clients, driving mutual success.
Manager, Operation Support Department
Tabini Co. Ltd.
07.2001 - 02.2004
- Led team to achieve organizational goals, fostering a culture of collaboration and accountability.
- Streamlined processes for improving efficiency and reducing operational costs.
- Enhanced team productivity by implementing effective training programs.
- Coordinated cross-functional projects, delivering solutions on time and within budget.
- Developed policies and procedures for enhancing operational effectiveness.
- Guided team through complex challenges to achieve project milestones.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Sales Representative, Headquarters Staff
JR Tokai Tours Co. Ltd.
04.1996 - 11.2000
- Sold a variety of travel products and services to customers, both domestic and international.
- Obtained the General Travel Service Supervisor certification and contributed to the company's first tour of the Baltic States by serving as a tour conductor and interpreter on a company trip to the Baltic States.
- Promoted and sold out the first charter flight from Nagoya within the company.
- Managed overseas travel for 30 sbranches in the Chubu region, visited each store, and discussed goal achievement with local store managers.
- In charge of all airline ticket reservations, reservations, and ticketing for all branches, and in charge of kickback negotiations and purchasing with airlines.
- Planned and organized travel products and negotiated with airlines for product development.
- Conducted employee training seminars, including product presentations, performance reports, and sharing success stories.
Education
No Degree - Business English
Cosmo Global Communications School
Nagoya, Japan04-2025
Master of Arts - Portuguese
Kyoto University of Forign Language
Kyoto, Japan03-1996
No Degree - Exchange Student
Wanganui High School in NZ
Wanganui09-1994
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Account oversight
- Goals and performance
- Customer relationship management (CRM)
- Contract negotiation
Accomplishments
- Achieved Top 20% nationwide rep ranking in twice.
- Recognized twice as a team contributor.
- Collaborated with team of [Number] in the development of [Project name].
- Managed a portfolio of 100 accounts, ranging from small businesses to large corporations, in the B2B travel market.
- Developed and implemented account management strategies to maximize revenue and achieve sales targets.
• Built and maintained strong relationships with clients, serving as a trusted advisor and partner.
• Identified and pursued new business opportunities, contributing to achieved at least 1 new accout in a year.
• Collaborated with cross-functional teams to ensure client satisfaction and resolve any issues,averagly cooporated 2 or 3 projects.
• Led the development and launch of a new online booking tool, resulting in 5- top tier account adoption and 30000 segment in a year increase.
• Consistently achieved a 90% success rate in converting yearly 20-opportunities into closed deals.
• Conducted over 100 training sessions for clients and internal staff, enhancing their product knowledge and sales skills.
Certification
Certified Travel Supervisor
Languages
Japanese
Native language
English
Upper intermediate
B2
Timeline
Account Manager
Travelport Japan K.K
09.2005 - 06.2024
Manager, Operation Support Department
Tabini Co. Ltd.
07.2001 - 02.2004
Sales Representative, Headquarters Staff
JR Tokai Tours Co. Ltd.
04.1996 - 11.2000
No Degree - Business English
Cosmo Global Communications School
Master of Arts - Portuguese
Kyoto University of Forign Language
No Degree - Exchange Student
Wanganui High School in NZ
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