HIROKI KASAHARA
Tango6-3, Momoyamacho, Fushimi, Kyoto,26
Summary
A dynamic sales professional with a proven track record at companies like International Air Cargo System Inc., I excel in customer relationship building and sales development. Leveraging interpersonal communication skills and sales expertise, I've consistently expanded customer bases and increased revenue, achieving outstanding client satisfaction and fostering significant business growth.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
19
19
years of professional experience
Work History
Sales Representative
International Air Cargo System Inc.
09.2023 - 10.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative Team Leader
FUJIX Ltd.
01.2012 - 08.2023
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Trained new employees on customer service, money handling and organizing strategies.
Instructor
Sky Co.,ltd
12.2009 - 03.2011
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Established strong rapport among peers by actively participating in staff meetings and contributing valuable insights towards program development.
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
Sales Representative
Shochiku Co.,Ltd.
01.2008 - 03.2009
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Call Center Representative
Cathay Pacific Airways
03.2006 - 01.2007
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Inside Sales Representative
Federal Express
06.2005 - 02.2006
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
Associate of Arts - International Relations
International Christian University
Tokyo, Japan03-2005
High School Diploma -
Momoyama High School
Kyoto, Japan03-1999
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Sales presentations
- Sales closing
- Sales development
Languages
Japanese
Native language
English
Intermediate
B1
Timeline
Sales Representative
International Air Cargo System Inc.
09.2023 - 10.2024
Sales Representative Team Leader
FUJIX Ltd.
01.2012 - 08.2023
Instructor
Sky Co.,ltd
12.2009 - 03.2011
Sales Representative
Shochiku Co.,Ltd.
01.2008 - 03.2009
Call Center Representative
Cathay Pacific Airways
03.2006 - 01.2007
Inside Sales Representative
Federal Express
06.2005 - 02.2006
Associate of Arts - International Relations
International Christian University
High School Diploma -
Momoyama High School
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