Watching sports(F1,Basketball,Tennis)
Hiro Nakazawa
University Student
Hirakata,27
Summary
I was born and raised in the United States of America. I have a background of going to the airport and plane spotting with my grand father who was working at the US Air Force Academy in Colorado Springs. After moving to Nagano, Japan in 2019, I started high school and moved to Osaka for college. During my college years I have experienced many different jobs. One reason I chose these jobs is to use my english to help customers around the shop or EXPO and and to help them find something interesting or memorable on their trip to Japan. I thoroughly enjoy talking to customers and realized that a job that interacts with customers is what I enjoy most.
Overview
3
3
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Customer Service
Beneric Lego
05.2023 - 11.2024
- Maintained strong customer relations and effective customer service standards.
- Analyzed customer feedback and provided solutions to improve customer service.
- Increased repeat business by delivering exceptional customer service experiences consistently.
- Supervised and trained staff on product knowledge and customer service.
- Displayed Lego and helped customers to find what they needed.
- Made a reason to why customers should come to the LEGO store instead of shopping online
Customer Service Cashier
SELECTION
11.2024 - 05.2025
- Sold American sportswear and merchandise
- Counted money in drawers at beginning and end of each shift.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
EXPO KANSAI/OSAKA Singapore Pavilion Guide
JCS and Singapore Tourist Bureau
05.2025 - 10.2025
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Guided visitors and customers through the immersive Singapore Pavilion.
- Used teamwork to solve problems and VIP events
Customer Support and Event Operator
The Pokemon Company
11.2025 - Current
- Maintained and used knowledge of the beloved franchise and used it to my full extent.
- Operated special events during holidays and vacation periods and followed guidelines and rules
- Maintained a safe and clean environment
- Up held quality brand standards
- Welcomed customers with a smile
Education
High School Diploma -
Sakuchosei High School
Saku, Japan 04.2001 -
Bachelor's Degree - Spanish And Hospitality
Kansai Gaidai University
Hirakata, Japan 04.2001 -
Skills
Teamwork and collaboration
Tool operation
Equipment operation
Safety compliance
Interpretation
Guide
Japanese
English
Spanish
Interacting with customers
Communication
Customer service
Certification
Basic Human Rescue
Interests
Playing sports(Basketball, Tennis)
Plane spotting
Building LEGO
Timeline
Customer Support and Event Operator
The Pokemon Company
11.2025 - Current
Best guide at Singapore pavilion
10-2025
Basic Human Rescue
09-2025
MGM resorts internship completion
08-2025
EXPO KANSAI/OSAKA Singapore Pavilion Guide
JCS and Singapore Tourist Bureau
05.2025 - 10.2025
Customer Service Cashier
SELECTION
11.2024 - 05.2025
Duolingo English test score:130
11-2024
Customer Service
Beneric Lego
05.2023 - 11.2024
High School Diploma -
Sakuchosei High School
04.2001 -
Bachelor's Degree - Spanish And Hospitality
Kansai Gaidai University
04.2001 -