Hinata Itai
Melbourne
Summary
- Over 3 years of experience in hospitality
- Strong verbal and personal communication skills
- Highly skilled in delivering outstanding service by greeting and serving customers
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Hamayu
Nagoya
05.2023 - 07.2024
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Cleaned up after they have their meals.
- Communicated a lot with customers with a smile and created an atmosphere where customers felt comfortable talking to me.
Cashier
Porte Rouge
Sapporo
05.2022 - 03.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in the cash drawer at the beginning of the shift to ensure that amounts were correct and had sufficient change.
- Conducted price checks for special orders or discounts, as requested by customers.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Maintained cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Server
Carta Pacco
Sapporo
03.2021 - 03.2023
- Provided special customer service.
- Stay informed about daily specials, new menu items, and promotions.
- Provided exceptional service to a high volume of daily customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
4 - English Composition
Nanzan
Japan, Aichi03-2026
English
ILSC
Melbourne11-2024
Skills
- Good customer service
- Order Taking
- Customer Assistance
- Product Recommendations
Languages
English
Professional
Japanese
Native/ Bilingual
Korean
Elementary
Certification
- RSA
- TOEIC760
- Barista skill (But I cannot do latte art)
Timeline
Server
Hamayu
05.2023 - 07.2024
Cashier
Porte Rouge
05.2022 - 03.2023
Server
Carta Pacco
03.2021 - 03.2023
4 - English Composition
Nanzan
English
ILSC