Himari Muro

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and orderly dining area for an enjoyable guest experience.

• Reviewed and corrected clients’ spoken English by listening to their voice recordings.

• Focused on improving pronunciation and fluency for non-native speakers, particularly Japanese clients.

• Provided specific feedback on word pronunciation and instructed on fluent speech patterns.

• Taught clients how to blend sounds naturally, such as pronouncing common phrases like “and you” more fluently.

• Helped clients build confidence and clarity in their spoken English through personalized coaching.

• Handled customer service at the front desk, including check-in and check-out procedures.
• Managed phone and email correspondence in both Japanese and English.
• Used PC software to manage data and create documents using Microsoft Word and PowerPoint.
• Coordinated with cleaning companies to ensure room availability and cleanliness.Assisted in making reservations on behalf of guests.
• Worked primarily in English, as the majority of employees and guests were non-Japanese.
• Proactively guided foreign guests on local facilities and services, and arranged bookings on their behalf.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.