HILDA D. DIOSDADO
Okinawa,47
Summary
I have gained customer service skills, multi tasking skills and communication skills. My skills have also extended to leadership skills where I have learned to solve customer conflicts and work as a team. My goal is to apply and continue to develop my skills that I have learned to become a better individual.
Experienced with implementing behavior intervention plans to support client development. Utilizes data collection and analysis to inform strategies and improve outcomes. Track record of effective communication with clients and team members to achieve therapeutic goals.
Overview
5
5
years of professional experience
Work History
RBT/ BCBA
ABS Kids
San Diego, CA
04.2025 - 03.2026
- Implemented individualized behavior intervention plans to promote skill acquisition and reduce maladaptive behaviors.
- Conducted data collection and analysis to monitor client progress and inform treatment adjustments.
- Collaborated with multidisciplinary teams to develop effective strategies for client support and engagement.
- Trained and mentored new staff on best practices in behavioral therapy techniques and client interaction.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Assisted families in understanding behavioral techniques to reinforce positive behaviors at home.
- Utilized Applied Behavior Analysis (ABA) principles to enhance learning outcomes in diverse settings.
- Supported client using principles of applied behavior analysis.
- Worked as part of collaborative team to address changing needs of children and families.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Supported clients'' academic success through implementation of evidence-based teaching strategies aligned with their individual learning needs.
- Enhanced client progress by implementing individualized behavior support plans under supervision.
- Utilized positive reinforcement techniques to encourage desirable behaviors, contributing to significant client progress.
- Fostered positive learning environment, applying ABA principles to reduce challenging behaviors effectively.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Social Worker
Emeralds Light
San, Diego
10.2024 - 04.2025
- Provided counseling services to clients, addressing mental health and social needs.
- Developed individualized care plans, ensuring alignment with client goals and resources.
- Coordinated with community organizations to facilitate access to essential services and support.
- Conducted assessments to evaluate client eligibility for various social programs and interventions.
- Updated client documentation for accurate, compliant and current records.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Advocated for clients' rights, addressing systemic barriers within the healthcare and social service systems.
- Educated clients on available resources, enhancing overall awareness of social support options.
Customer Service
Qdoba
San Diego, Ca
07.2024 - 10.2024
- Provided friendly, helpful customer service to over 200 customers daily.
- Promoted exceptional customer service by engaging clients on sales floor.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Provided extraordinary customer service to clients.
Courtesy Clerk
Foods Co.
08.2023 - 05.2024
- -Attend to customers.
- -Bag their groceries.
- -Collect shopping carts in the parking lot.
- -Store inspections making sure all areas were free of hazardous materials for customers and team
Cashier
McDonalds
11.2022 - 03.2023
- -Take customers orders.
- -Operate cash register.
- -Prepare customer’s orders
- -Make sure all areas where clean.
Cashier
Bath and Body Works
10.2022 - 01.2023
- -Help customers with shopping needs.
- -Operate cash register.
- -Complete sales transactions.
Order Filler
Amazon
07.2021 - 09.2022
- -Select products to fulfill orders.
- -Sort products to their designated compartments.
- -Use a pallet jack to sort merchandise.
Order Filler
Plastics Inc.
06.2021 - 06.2021
- -Packing and shipping
- -Sort orders
Order Filler
Pro Screen
06.2021 - 06.2021
- -Packing and shipping
- -Inventory
Education
Associate's degree - criminology
Fresno City College
Fresno, CA05.2024
Skills
- Bilingual-English and Spanish
- Problem Solving
- Creativity
- Leadership Skills
- Software
- -Microsoft Word
- -Google Docs
- -Power Point
- -Excel
Languages
English
Full Professional
Timeline
RBT/ BCBA
ABS Kids
04.2025 - 03.2026
Social Worker
Emeralds Light
10.2024 - 04.2025
Customer Service
Qdoba
07.2024 - 10.2024
Courtesy Clerk
Foods Co.
08.2023 - 05.2024
Cashier
McDonalds
11.2022 - 03.2023
Cashier
Bath and Body Works
10.2022 - 01.2023
Order Filler
Amazon
07.2021 - 09.2022
Order Filler
Plastics Inc.
06.2021 - 06.2021
Order Filler
Pro Screen
06.2021 - 06.2021
Associate's degree - criminology
Fresno City College