Summary
Overview
Work History
Education
Languages
Timeline
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Hikari Umejima Uozumi

Tokyo,Japan

Summary

Accomplished professional with a history of strategic leadership in the travel and retail industries. Transitioned from a merchandiser to the travel industry, I integrate strategic skills and a consumer-focused approach into crafting compelling travel experiences. With a background in understanding customer preferences and analyzing market trends, I curate engaging itineraries catering to diverse preferences.

Overview

17
17
years of professional experience

Work History

Travel Operation Manager

World Compass Co., Ltd
Tokyo
10.2023 - Current
  • Spearheading market research efforts to maintain current industry knowledge, facilitating business growth by overseeing all aspects of travel operations, including reservations, ticketing, travel coordination, and customer support
  • Making and confirming travel and accommodation bookings, organizing both group and individual tours based on unique client requirements and preferences
  • Negotiating terms such as cancellation policies and payment conditions with suppliers
  • Resolving emergency issues promptly to ensure a positive travel experience for clients.

Retail Merchandising Manager

PUMA Japan K.K.
Tokyo
09.2018 - 09.2023
  • Formulated and executed merchandising strategies for sports apparel and footwear within the Japanese direct-to-customer business, leading to a twofold increase in e-commerce sales.
  • Orchestrated the development of long-term and seasonal business plans that align with financial and brand objectives and identified to identify risks and opportunities by department and class.
  • Built, managed, and launched PUMA App and new full price stores.
  • Developed product assortments, integrating global design ranges for brand.
  • Presented strategic product initiatives to internal stakeholders, enhancing product desirability and profitability across channels.
  • Managed the financial success, analyzing actual sales results to plan, and forecasting in-season sales and inventories on a weekly/monthly/quarterly basis in collaboration with planners.
  • Fostered cross-functional collaboration (E-commerce, Store operations, Design, Marketing, company planning) to to increase sales and brand visibility during key selling periods.

Senior Merchandiser & Buyer

AEON Retail Co., Ltd
Chiba
06.2016 - 08.2018
  • Developed product strategy in Women’s and kids’ apparel, transforming the business model of traditional General Merchandising Stores
  • Led the development of long-term and seasonal business plans for new shop openings, overseeing demand forecasting, inventory planning, and ensured timely delivery of goods and services
  • Managed store operations, visual merchandising, and conducted sales staff training
  • Conducted a supply market analysis to discover and evaluate new supplier sources.

Human Resources Specialist

ROHM Semiconductor GmbH
Willich
12.2013 - 06.2016
  • Managed human resources tasks for expatriates from the parent company in Japan, including work permit applications, payroll management, and living arrangements
  • Planned and operated training programs, including cultural and language training and human capital management system training for local employees.

Merchandiser & Buyer

AEON Retail Co., Ltd
Chiba
04.2007 - 02.2012
  • Led the development of merchandising and purchasing plans for bags and accessories.
  • Facilitated merchandising operations for a new store launch.

Education

Bachelor of Arts in Political Science -

University of California, Los Angeles
03-2007

Languages

  • Japanese, Native
  • English, Fluent (TOEIC 910 points)
  • German, Intermediate (B2)

Timeline

Travel Operation Manager

World Compass Co., Ltd
10.2023 - Current

Retail Merchandising Manager

PUMA Japan K.K.
09.2018 - 09.2023

Senior Merchandiser & Buyer

AEON Retail Co., Ltd
06.2016 - 08.2018

Human Resources Specialist

ROHM Semiconductor GmbH
12.2013 - 06.2016

Merchandiser & Buyer

AEON Retail Co., Ltd
04.2007 - 02.2012

Bachelor of Arts in Political Science -

University of California, Los Angeles

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Hikari Umejima Uozumi