Hideki Hayashi
Forest Hills
Summary
Demonstrated leadership in several levels of management. Strong account management and superior vendor relationship skills. Skilled with mathematical and analytical aspects of hotel operations. Proven ability to build a team of loyal staff members for the highest productivity, fueled by guest and employee satisfaction.
Overview
19
19
years of professional experience
Work History
Floor Supervisor, Private Residences
THE CARLYLE
12.2010 - Current
- Company Overview: A 194-room world-renowned legendary Upper East Side Hotel
- Orchestrating and supervising the residence operations
- Reporting to the Director of Residences
- Providing administrative and managerial support for shareholders/owners of units
- Overseeing issues arising out of the operations by maintaining contacts with the unit owners
- Working with construction firms concerning some renovation projects
- Authorizing the Front Office to release guest rooms when ready for rent on occasion
- A 194-room world-renowned legendary Upper East Side Hotel
- Other positions held under the current employment: Front Desk Manager, PM Housekeeping Manager, Payroll Manager, Housekeeping
Director of Front Office
THE DISTRIKT
07.2009 - 10.2010
- Company Overview: Change of Ownership
- While opening the hotel with relatively inexperienced staff, boosted the guest satisfaction indices on both TripAdvisor and booking.com into the high 90's as well as the corporate guest satisfaction indices – ranked in the best #3 in NYC
- Assisted in pre-opening inspections and building requirements for the hotel
- Oversaw the entire operation of the hotel
- Served as liaison with all vendors
- Revenue exceeded the Budget by 28%
- Recruited, trained, and retained staff and managers
- Pioneered and cultivated new vendor relationships to service the hotel
- Change of Ownership
Director of Front Office
THE SHOREHAM
05.2007 - 12.2008
- Company Overview: Restructured
- Hired and trained staff and managers - reduced the employee turnover rate by 100%
- Met the Budget in 2007 – monitored and controlled overdue accounts generated from hotel guest rooms and banquet events
- Increased repeat clients by over 31%, 2008
- Implemented a more efficient supply order system, reducing waste and lowered the expenses, including reducing cleaning/preparation of cost per room by $14.10
- Raised the projected Average Daily Room Rate by 17% by monitoring and controlling the number of rentable rooms
- Restructured
Assistant Front Office Manager
THE CARLYLE
03.2006 - 05.2007
- Company Overview: A 194-room world-renowned legendary Upper East Side Hotel
- Met the Budget in 2006 –controlled the department's expenses, including payroll
- Sent to the Rosewood's Tokyo to observe the operations and meticulous client service
- Oversaw the entire operation of the hotel during the evening hours
- Managed the department's labor cost and the hotel room inventory
- Monitored and analyzed the productivities of newer staff
- Assisted the Director of Sales and Marketing in the sales effort
- Participated in budget meetings to study the trend of business and RevPar
- A 194-room world-renowned legendary Upper East Side Hotel
Education
Dual Bachelor's degrees - Business Administration, International Business Management
Newbury College
Boston, MAMaster of Science - Financial Statement Analysis
Baruch College, Zicklin School of Business
New York, NY12.2024
Skills
- Inventory & Cost Control
- Planning & Executing
- Hiring & Training
- Quality Assurance & Analysis
- Project & Operations Management
- Vendor Relations
- Problem Solutions
- Sales & Budgeting
Timeline
Floor Supervisor, Private Residences
THE CARLYLE
12.2010 - Current
Director of Front Office
THE DISTRIKT
07.2009 - 10.2010
Director of Front Office
THE SHOREHAM
05.2007 - 12.2008
Assistant Front Office Manager
THE CARLYLE
03.2006 - 05.2007
Dual Bachelor's degrees - Business Administration, International Business Management
Newbury College
Master of Science - Financial Statement Analysis
Baruch College, Zicklin School of Business
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