Hector Davila Gonzalez
3-6-11 Ryogoku Sumida
Overview
8
8
years of professional experience
Work History
GBS Technical Support
UPS
09.2021 - 01.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed high levels of call flow and responded to Gen 1 technical support needs.
Security Forces Leader
United States Air Force
04.2014 - 10.2020
- Led, managed and performed force protection duties to protect personnel and resources.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with all levels of personnel and general public.
- Protected nuclear and conventional weapons systems.
- Oversaw defense operations for entire air base, including areas containing and surrounding military installations.
- Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
Education
High School Diploma -
Adela Brenes Texidor
Guayama,PR05.2013
Skills
- Military operations
- Supervision
- Latin american Spanish speaker
- Customer support
- Team Collaboration
- Technical Support
- Training facilitation
- Problem-Solving
- Critical Thinking
Timeline
GBS Technical Support
UPS
09.2021 - 01.2022
Security Forces Leader
United States Air Force
04.2014 - 10.2020
High School Diploma -
Adela Brenes Texidor
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