Overview
Work History
Education
Skills
Timeline
Generic

Hector Davila Gonzalez

3-6-11 Ryogoku Sumida

Overview

8
8
years of professional experience

Work History

GBS Technical Support

UPS
09.2021 - 01.2022
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Managed high levels of call flow and responded to Gen 1 technical support needs.

Security Forces Leader

United States Air Force
04.2014 - 10.2020
  • Led, managed and performed force protection duties to protect personnel and resources.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Interacted assertively but non-confrontationally with all levels of personnel and general public.
  • Protected nuclear and conventional weapons systems.
  • Oversaw defense operations for entire air base, including areas containing and surrounding military installations.
  • Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.

Education

High School Diploma -

Adela Brenes Texidor
Guayama,PR
05.2013

Skills

  • Military operations
  • Supervision
  • Latin american Spanish speaker
  • Customer support
  • Team Collaboration
  • Technical Support
  • Training facilitation
  • Problem-Solving
  • Critical Thinking

Timeline

GBS Technical Support

UPS
09.2021 - 01.2022

Security Forces Leader

United States Air Force
04.2014 - 10.2020

High School Diploma -

Adela Brenes Texidor

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Hector Davila Gonzalez