Haruna Nakajima
Tokyo
Summary
・ Proven professional with over 8years customer service and IT sales industry experience. Self-motivated and driven achieve success. Focused on value based selling, taking my clients challenges into consideration at all times. Knowledge in general IT and cloud. Excellent team player. Able to build relationship with many different personalities.
Overview
9
9
years of professional experience
Work History
Global Solution Specialist
Webhelp japan Co.,Ltd
01.2022 - Current
- Making cold call to the trial period customers
- Providing solutions and services to new Azure customers
- Responding to customers inquiries regarding Azure and related Microsoft product
- Engage in business discussions with the customer to understand the customer`s business environment, requirements and issues.
Supervisor
NTT Malaysia Digital Business Solutions Sdn. Bhd
01.2020 - 01.2022
- General IT troubleshooting.(Office365 product, laptop issue etc.) ・Responding to customers inquiries from overseas
- Translation of customer e-mail and knowledgebase
- Created help desk documentation with step by step instructions on how to resolve some of the most common computer problems
- Supporting internal audit of e-mails and calls
- Training support for new employees.
IT helpdesk, IT
Alex solutions Corporation
01.2018 - 01.2020
- Providing the support for all help desk related task including answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and troubleshooting printer issues and resolving difficulties
- Troubleshooting, configuring of desktop components assisting with physical installation of desktop, laptops ・Revision of customers software manual in English
- Supporting to launch new Microsoft product for employee.
Front Receptionist
Tokyo Bay Washington hotel
01.2015 - 01.2018
- Responsible for providing efficient reception for guests, including check-in/out and answering phones
- Managed the reservation system and perform booking, cancelation and reservation amendment
- Provided guests with information about attractions, facilities, services, and activities in or outside the property
- Provides on the job training for new employees
- Handling complaint from customer
- (phone and email)
Education
Bachelor of international Culture -
Komazawa Woman University
2011
Skills
- Excellent written and verbal communication skills in English
- Middle level with Microsoft office Word, Excel, Power point
- Proven leadership experience, having effectively coached or managed individuals and supported team's development
- Strong communication skills to listen to the client and articulate back for solutioning
Timeline
Global Solution Specialist
Webhelp japan Co.,Ltd
01.2022 - Current
Supervisor
NTT Malaysia Digital Business Solutions Sdn. Bhd
01.2020 - 01.2022
IT helpdesk, IT
Alex solutions Corporation
01.2018 - 01.2020
Front Receptionist
Tokyo Bay Washington hotel
01.2015 - 01.2018
Bachelor of international Culture -
Komazawa Woman University
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