HAO TAN
Wado, Miyashiro, Minamisaitama District,Saitama
Summary
Accomplished Azure Support Engineer with over 5 years of IT customer support experience, including 2 years in international trading. Proven expertise in Azure Cloud, incident management, SQL Server, shell scripting, and networking. Recognized for enhancing customer satisfaction and streamlining support processes at Japan Microsoft. Bilingual in Japanese and English, with exceptional communication skills and a strong ability to build client relationships. Passionate about continuous learning, embracing new challenges, and maintaining a healthy lifestyle. Dedicated to being a global citizen with a broad perspective.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Azure Support Engineer
Japan Microsoft
10.2019 - Current
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions over 3 customer calls per day.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- co-work with develop team to reproduce issue and bug fix.
Systems Engineer
Skynet
01.2018 - 09.2019
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Delivered helpdesk service and support to customers.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
International Trading of Asia
Ikeda International
09.2015 - 12.2017
- Managed Agricultural Product Imports and Exports Across Asia:** Oversaw the entire supply chain process for agricultural products, including procurement, logistics, and distribution.
- Logistics Management:** Coordinated transportation, warehousing, and inventory management to ensure timely and efficient delivery of goods.
- Product Development:** Developed new agricultural products, working with suppliers and manufacturers to create and launch innovative products in the market.
- Developed and implemented marketing strategies to promote agricultural products, including market research, advertising, and sales initiatives.
System Operator
IBM
09.2010 - 09.2012
- Maintained up-to-date documentation for all system procedures, contributing to efficient knowledge transfer among team members.
- Delivered prompt resolutions to user-reported issues, resulting in increased customer satisfaction levels.
- Implemented best practices in incident management, reducing resolution timeframes significantly for critical issues.
- Effectively managed change requests, ensuring minimal disruption to ongoing operations while maintaining strict adherence to established protocols.
Education
Master of Arts - Japanese Language And Literature
China Renmin University
Beijing 04.2001 -
Bachelor of Arts - Japanese Language And Literature
Changsha University of Hunan
Changsha 04.2001 -
Skills
Remote Support
User Support
Technical Support
Incident Management
SQL server Database
HTTP
Network
Azure Cloud
Troubleshooting skills
Debugging skills
Network Troubleshooting
Technical Analysis
Team Collaboration
Timeline
Azure Support Engineer
Japan Microsoft
10.2019 - Current
Systems Engineer
Skynet
01.2018 - 09.2019
International Trading of Asia
Ikeda International
09.2015 - 12.2017
System Operator
IBM
09.2010 - 09.2012
Master of Arts - Japanese Language And Literature
China Renmin University
04.2001 -
Bachelor of Arts - Japanese Language And Literature
Changsha University of Hunan
04.2001 -
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