Skilled multitasker with superior work ethic and good teamwork, high-level hospitality gained previous occupations as well as problem-solving and organizational skills. Willing to take on any task to help the team with full of smiles and positive energy. Reliable and dedicated team player with hardworking approach.
Hi, I’m
Hana Kaneko
Summary
Overview
3
years of professional experience
Work History
Solare Hotels And Resorts Co., Ltd.
Hotel Front Desk Receptionist
09.2023 - Current
Job overview
- Excellent communication skills, both verbal and written in Japanese and English with lots of smiles.
- Greeted guests from all over the world at front desk and engaged in pleasant conversations while managing check-in process.
- Contributed to a positive work environment by effectively collaborating with colleagues.
- Delivered above-and-beyond service to guests by suggesting recommendation of sightseeing and making outside venue reservations.
- Answered phone within 3 calls throughout shift with responsibility. Always cared and thought of customers first to find the best way to solve the inquiry for customer satisfaction.
- Resolved guest complaints diplomatically and seriously, maintaining both guest satisfaction and hotel reputation.
- Skilled at working independently and collaboratively in a team environment.
HIRO COFFEE Co.LTD
Cafe Server
04.2023 - 09.2023
Job overview
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated cash registers to process cash, credit and debit transactions.
Okayama Food Service Co. Ltd
Restaurant Server
02.2021 - 09.2022
Job overview
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Education
Ritsumeikan UniversityOsaka, Japan
Bachelor of Arts from Psychology
03.2026
University Overview
- Thesis Paper : A study of "mixed status" that occurs when people have conversation with their second language
- Study Abroad: From September 2022 to April 2023 - University of British Columbia, Vancouver, Canada
- Member of Beyond Borders Plaza, 2023 to 2024
- Leader of Study Abroad in Kansai Program buddy, 2023 to 2024
Ritsumeikan Uji High SchoolKyoto, Japan
High School Diploma
03.2021
University Overview
- Member of lacrosse club, 2018 to 2021
- Study Abroad: East Asia Youth History Camp 2018 - Changchun, China
Skills
- Hospitality services
- Teamwork and Collaboration
- Warm and Friendly
- Excellent math skills
- Coffee knowledge
- Conversant in both English and Japanese
- Cash Register Operation
- Ordering Procedures
- Table Monitoring and Turnover
- Social Media and Promotions
Languages
Japanese
Native language
English
Advanced
C1
Timeline
Hotel Front Desk Receptionist
Solare Hotels And Resorts Co., Ltd.
09.2023 - Current
Cafe Server
HIRO COFFEE Co.LTD
04.2023 - 09.2023
Restaurant Server
Okayama Food Service Co. Ltd
02.2021 - 09.2022
Ritsumeikan University
Bachelor of Arts from Psychology
Ritsumeikan Uji High School
High School Diploma
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