Gunaranjan Tadepalli
Sydney,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Field Manager
Ipsos
09.2023 - Current
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Established strong relationships with internal stakeholders and interviewers to facilitate smooth project progressions.
- Facilitated field operations through supervision and direction of field personnel.
- Optimized team performance through ongoing coaching, training, and development initiatives.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Proactively identified areas for improvement within the field management realm, resulting in continuous growth and adaptability to evolving industry demands.
- Predicted and resolved operational bottlenecks, supply and tool shortages.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Team Leader
Dynata
01.2022 - 08.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Held weekly team meetings to inform team members on company news and updates.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
Client Relationship Manager
Dynata
08.2019 - 12.2021
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Coordinated closely with sales teams to support the pursuit of new business opportunities within existing accounts.
- Advocated for client needs within the organization, fostering a culture that prioritizes customer-centricity across all departments.
- Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Senior Project Manager
Dynata
09.2013 - 08.2021
- Onboarding new clients and provide assistance in accessing internal sampling system
- Provide support to clients and solve issues related to the sampling tool
- Ensuring that all the analytical insights are delivered on both "right" and "on time" to clients
- Check questionnaire prior to scripting for suitability and online format.
- Check screening criteria against project specifications, logic and routing checks, and demographic information required.
- Conducting and documenting kick-off calls with clients to ensure a full and thorough understanding of the initiative requirements and accuracy of documentation.
- Thoroughly check online survey is working and co-ordinate any amendments with client and programmer.
- Experience in handling both tracker and ad-hoc studies.
- Monitor survey progress and quotas, carry out data checks, communicate with clients, highlight any problem areas and propose solutions.
- Co-ordinate survey closure and data preparation.
- Work closely with team members to identify solutions to non-standard requirements and requests
Education
Master of Arts - Economics
Loyola College
Chennai03.2005
Bachelor of Arts - Economics
Sri Sathya Sai Institute of Higher Learning
Prasanthi Nilayam03.2002
Skills
- Account Management
- Client Relations
- Effective communicator
- Business growth strategies
- Relationship building and management
- Customer Engagement
- Client Needs Assessment
- Project Coordination
- Team Leadership
- Task Delegation
- Project management and Strategic Planning
- Policy and Procedure documentation
- Performance Improvement
- Implementing project plans within pre-set budgets and deadlines
- Defining best practices for project support and documentation
Languages
English
Full Professional
Telugu
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Field Manager
Ipsos
09.2023 - Current
Team Leader
Dynata
01.2022 - 08.2023
Client Relationship Manager
Dynata
08.2019 - 12.2021
Senior Project Manager
Dynata
09.2013 - 08.2021
Master of Arts - Economics
Loyola College
Bachelor of Arts - Economics
Sri Sathya Sai Institute of Higher Learning
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