Excel
GUAN ZIXIANG
General Manager
Jakarta
Summary
Dynamic General Manager with a proven track record at PT Alpha Asia Pacific, excelling in strategic planning and operations management. Successfully increased market share through innovative sales strategies and strong customer relationship management. A results-driven leader, adept at motivating teams and enhancing profitability while ensuring client satisfaction.
Overview
6
6
years of professional experience
2
2
Languages
Work History
General Manager
PT Alpha Asia Pacific
11.2022 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Sales Manager
Double Line（Beijing） Ltd
06.2021 - 11.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Sales Assistant
Double Line（Beijing） Ltd
09.2019 - 06.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Bachelor of Science - Business Management
University of International Relations
BEIJING,CHINA 04.2001 -
Skills
Operations management
Customer relationship management
Team leadership
Software
PPT
ERP
Timeline
General Manager
PT Alpha Asia Pacific
11.2022 - Current
Sales Manager
Double Line（Beijing） Ltd
06.2021 - 11.2022
Sales Assistant
Double Line（Beijing） Ltd
09.2019 - 06.2021
Bachelor of Science - Business Management
University of International Relations
04.2001 -
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