Gloria Cruz Nelson
Guam
Summary
Strategic and results-driven housing management professional with experience in military housing operations, contract negotiation customer service, and real estate. Adept at leading cross-functional teams, managing multimillion-dollar assets, and delivering high-impact solutions in fast-paced environments. Recognized for exceptional leadership, process optimization, and commitment to service excellence. Seeking to leverage deep operational expertise and interpersonal skills.
Proven ability to lead complex planning initiatives, conduct data-driven analysis, and collaborate across agencies to implement strategic programs.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Skilled in physical and social planning, policy interpretation, and stakeholder engagement. Seeking to contribute analytical rigor and operational insight as a Planner II with the Government of Guam.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Counselor, Housing Management (GS-7)
Department of the Air Force
03.2022 - Current
- Provided housing entitlement counseling to over 1,700 service members and families, ensuring accurate benefit allocation and smooth transitions
- Coordinated the turnover of 272 housing units from Family Housing to Unaccompanied Housing, working closely with leadership and HQ Air Force
- Scheduled and managed over 465 inspections, including pre-occupancy, termination, and quality assurance checks
- Streamlined the processing of Exception to Policy (ETP) requests, reducing approval time by 40% through improved routing and documentation
- Managed emergency relocations and temporary lodging arrangements during outages, renovations, and natural disasters
- Oversaw $270M in government-furnished property, conducting quarterly audits and reconciling inventory discrepancies
- Delivered briefings to senior leadership and Distinguished Visitors (DVs) on housing program performance, challenges, and strategic initiatives
- Oversaw training and onboarding process for all newly hired employees.
- Prepared and charted data and metrics for detailed status reports.
- Recorded time allocated to projects and updated master tracking documents.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Served as corporate liaison for finance, IT, and marketing departments.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Supervisor, Housing Management (GS-9)
Department of the Air Force
06.2024 - 08.2024
- Led a team of 8 housing specialists, overseeing daily operations, personnel management, and workflow delegation across multiple housing programs
- Designed and implemented training programs for eMH and TMT systems, improving staff proficiency and reducing processing errors by 30%
- Authored performance plans and conducted weekly team meetings to align goals with Air Force standards and housing regulations
- Collaborated with maintenance and facility teams to ensure timely resolution of housing issues, maintaining a 95% resident satisfaction rate
- Supported command-level audits and inspections by preparing detailed documentation and compliance reports
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
- Led team projects, demonstrating an ability to work collaboratively and effectively.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Realtor / Independent Contractor
Better Life Realty
11.2018 - 01.2023
- Closed 69 real estate transactions totaling $15.5M
- Provided specialized support for military relocations and VA loan education
- Led community outreach events to promote housing benefits for service members
- Facilitated 69 successful real estate transactions totaling $15.5M in sales, specializing in military relocations and VA loan support
- Educated clients on home-buying processes, financing options, and relocation benefits, resulting in a 98% client satisfaction rate
- Organized community outreach events to promote housing benefits and connect service members with local resources
- Maintained compliance with state and federal real estate regulations, including contract law, ethics, and fair housing standards
- Compared recently sold area properties to determine competitive market prices.
- Wrote contracts to outline sales and purchases of properties.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Reviewed market research data and changed sales plans accordingly.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Realtor / Independent Contractor
Do Buy Realty Group
09.2018 - 11.2018
- Trained in client consultations, real estate transactions, and event coordination.
- Collaborated on marketing and social media efforts to increase lead retention.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Advised and informed prospective clients on current market activities and conditions.
Ambassador/Independent Contractor
Miss Earth Organization
03.2016 - 11.2016
- Coordinated events with multiple agencies; managed media relations and social media.
- Promoted Guam internationally; negotiated contracts.
- Spearheaded projects to increase community engagement and online presence.
- Promoted Guam tourism at international expos that assisted in increasing visitor numbers by over 110,000 in 2016.
- Greeted customers and clients to create welcoming atmosphere.
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
- Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
- Established positive relationships with local business owners, leveraging those relationships to secure sponsorships.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Coordinated volunteer program for organization, recruiting and training volunteers in best practices.
- Served as organization ambassador at various charity events, promoting mission and values.
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
- Coordinated media interviews with organization staff, board members and volunteers.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
- Used various social media platforms for media and blogger outreach.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Skills
- Housing Program Management
- Contract Oversight & Compliance
- Team Leadership & Training
- Inspection Planning & Quality Control
- Event Coordination & Outreach
- Business management
- Analytical and critical thinking
- Calm under pressure
- Decision-making
- Planning
- Flexible and adaptable
- Team building
Certification
- Military Housing Inspector (2023)
- OCONUS Housing Management (2023)
- Strategic Sourcing & Acquisition Ethics (2024–2025)
- VA Loan & Relocation Specialist (2018–2023)
- Military Housing Inspector Certification – Department of the Air Force (2023)
- OCONUS Housing Management Certification – Department of the Air Force (2023)
- Strategic Sourcing & Acquisition Ethics – DAU (2024–2025)
- VA Loan & Relocation Specialist – Better Life Realty (2018–2023)
Timeline
Supervisor, Housing Management (GS-9)
Department of the Air Force
06.2024 - 08.2024
Counselor, Housing Management (GS-7)
Department of the Air Force
03.2022 - Current
Realtor / Independent Contractor
Better Life Realty
11.2018 - 01.2023
Realtor / Independent Contractor
Do Buy Realty Group
09.2018 - 11.2018
Ambassador/Independent Contractor
Miss Earth Organization
03.2016 - 11.2016
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