Mona Liza Edar
Spring Valley
Summary
Upbeat, customer-focused supervisor with 12 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
4
4
years of professional experience
Work History
Retail Floor Lead
Skechers
San Diego
07.2022 - 06.2023
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
Sales Associate
Bath & Body Works
San Diego
10.2022 - 07.2023
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Connected with customers using strong conversational skills to uncover needs and better target suggestions.
- Recommended additional products and services based upon information provided or items already selected.
Assistant Store Manager
Skechers
San Diego
09.2020 - 07.2021
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Sales Associate
Skechers
San Diego
07.2020 - 09.2020
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Collected payments and provided accurate change.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Sales Associate
Watch Station International
LAS VEGAS
06.2019 - 07.2020
- Developed a positive customer relationship through friendly greetings and excellent service.
- Stocked shelves and bins with supplies and organized display jewelries.
- Maintained inventory of common replacement parts and supplies to meet customer demand.
- Tested and replaced batteries to restore timepiece functionality.
- Polished metal and glass watch parts to maintain visually appealing and fully functional pieces.
Sales Associate
Skechers
LAS VEGAS
06.2019 - 03.2020
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Increased purchase amounts by cross-selling with similar products.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Sales Associate
Lucky Brand Jeans
LAS VEGAS
07.2019 - 12.2019
- Greeted clients warmly and analyzed fashion needs and desires while identifying products for consideration.
- Guided clients to imaginative clothing and accessory combinations via brainstorming and expert direction attuned to client's taste and needs.
- Monitored fitting rooms and stockroom, keeping areas clean, neat and organized.
- Marketed other items, including jewelry, shoes and hats, that would complete outfits or boost new wardrobes.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
Surgical Technology
Nevada Career Institute
Las Vegas, NV03.2015
Desert Oasis High School
Las Vegas, NV06.2010
Skills
- Sales and Promotions
- Flexible Hours
- Attention to Detail
- Product Knowledge
- Building Customer Relationships and Loyalty
- Merchandising and Display
- Ability to Lift 40 pounds
- Strong Communication and Interpersonal Skills
- Creative Thinking
Languages
Tagalog
Native/ Bilingual
Ilocano
Native/ Bilingual
Timeline
Sales Associate
Bath & Body Works
10.2022 - 07.2023
Retail Floor Lead
Skechers
07.2022 - 06.2023
Assistant Store Manager
Skechers
09.2020 - 07.2021
Sales Associate
Skechers
07.2020 - 09.2020
Sales Associate
Lucky Brand Jeans
07.2019 - 12.2019
Sales Associate
Watch Station International
06.2019 - 07.2020
Sales Associate
Skechers
06.2019 - 03.2020
Surgical Technology
Nevada Career Institute
Desert Oasis High School
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