Genora Maxie
Yokosuka
Summary
High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities.
Personable and reliable individual with strong communication and organizational skills. Well-versed in customer service principles and proficient in cash handling and transaction management. Capable of fostering positive shopping experience and ensuring efficient checkout operations.
Overview
11
11
years of professional experience
Work History
Cashier/Supervisor
Charley's Philly Steaks
03.2023 - 11.2025
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Stocked, tagged and displayed merchandise as required.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Trained staff in upselling techniques, significantly increasing average ticket size.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Merchandising Assistant Store Manager
Dollar Tree
08.2018 - 11.2021
- Perform all open to close procedures when store manager is absence
- Unload freight from the truck
- Train new associates
- Greet customers, ask if they need help finding anything
- Sign vendors in and out with the PDT gun
- Assist store manager in making sure freight is being pushed and on to the floor out of stock room
- Keeping stock room neat and stacked
- Handling all cash deposits
Cashier
Walmart
05.2016 - 07.2018
- Greet customers as they arrive at Walmart and ensure that they are being serviced by a customer service representative
- Conduct financial transactions using cash registers by taking cash in exchange of items sold
- Scan merchandise to determine prices and process credit and debit cards and ensure that receipts are signed and cards are returned
- Deactivate tagged merchandise and bag purchases in item-appropriate bags
- Process discount coupons and redeem offer points in exchange of purchases
- Balance cash drawer at the end of each shift and handle any evident discrepancies
- Listen to and attempt to resolve customers' complaints and ensure that any escalated ones are informed to the right department
- Ascertain the cleanliness of the cash counter and surrounding areas
- Assist sales associates in restocking returned merchandise in shelves and setting up marketing displays
Cashier
McDonalds
01.2015 - 01.2016
- Greet customers as they arrive at the counter or the drive-through window and take orders for food and beverage items and verify orders before punching them into the system
- Provide customers with payment information and process cash and credit card transactions
- Tender change and receipts to customers and guide customers about where and when to pick up their orders
- Tally cash drawers at the end of each shift and ensure that any discrepancies are promptly seen to and resolved
- Ascertain that sufficient change is available at the beginning of each shift
- Clean and maintain the counter area and workstations and assist the management with inventory control and stock ordering duties
- Listen to and proactively respond to customers' complaints and suggestions with a view to ensure customer loyalty and repeat business
Education
Diploma in Pharmacy Technician -
UEI College
San Marcos, CA 01.2016 - 01.2017
Diploma - undefined
Phillips Community College of the University of Arkansas
Helena, AR 01.2013 - 01.2014
Diploma - undefined
Everman Joe C. Bean High School
Everman, TXPhlebotomy Certificate - Phlebotomy
Hawaii Medical Training Center
Hawaii 04.2001 -
Skills
Cashier training
Complaint resolution
Bank deposit preparation
POS system proficiency
Cash handling expertise
End-of-shift functions
Customer service
Time management
Team leadership
Attention to detail
Punctual and reliable
Verbal and written communication
Additional Information
Licensed Pharmacy Technician -CA, Hard worker, team-player, Excellent communication skills, Highly organized individual, Adaptable and flexible in an operational level, Demonstrates a keen sense of service, Careful with an eye for detail, Good listening skills, Motivated and efficient, Possesses a high level of interpersonal skills, Basic computer knowledge including Microsoft, CPR certified, HIPPA certified, Typing skills 30-40 WPM
Timeline
Cashier/Supervisor
Charley's Philly Steaks
03.2023 - 11.2025
Merchandising Assistant Store Manager
Dollar Tree
08.2018 - 11.2021
Cashier
Walmart
05.2016 - 07.2018
Diploma in Pharmacy Technician -
UEI College
01.2016 - 01.2017
Cashier
McDonalds
01.2015 - 01.2016
Diploma - undefined
Phillips Community College of the University of Arkansas
01.2013 - 01.2014
Phlebotomy Certificate - Phlebotomy
Hawaii Medical Training Center
04.2001 -
Diploma - undefined
Everman Joe C. Bean High School
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