Genki Iwasaki
Qualified Train Driver
Patio Yamami A 2-45-11 Denenchofu Oota-ku Tokyo
Summary
Adept at enhancing passenger experience and safety, my tenure at Sagami Railway showcases a robust track record in emergency response and customer service. Achieving company performance targets, I've excelled in train handling and fostering positive passenger interactions, significantly contributing to operational efficiency and punctuality.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Qualified Train Driver
Sagami Railway
06.2022 - Current
- Contributed to improved overall efficiency within the rail network through collaborative problem-solving efforts with colleagues from various departments.
- Improved train punctuality by consistently adhering to schedules and promptly addressing any delays.
- Maintained a clean and comfortable environment for passengers by conducting thorough cleaning procedures before and after each trip.
- Efficiently managed train operations, ensuring timely arrivals and departures at all stations.
- Consistently met company performance targets for punctuality, safety, and customer satisfaction ratings.
- Handled emergency situations calmly and effectively while prioritizing passenger safety above all else.
Qualified Train Conductor
Sagami Railway
11.2021 - 06.2022
- Made public announcements on routes and delays.
- Reduced service disruptions by quickly identifying and resolving mechanical issues before they escalated.
- Managed daily train operations, adhering to strict schedules and regulatory requirements.
Trainee Train Driver
Sagami Railway
07.2021 - 06.2022
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
Trainee Train Conductor
Sagami Railway
09.2021 - 11.2021
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
Station Staff
Sagami Railway
04.2018 - 09.2021
- Maintained accurate records of ticket sales, inventory levels, and financial transactions for effective station management.
- Increased safety at the station by enforcing strict adherence to safety protocols, guidelines, and regulations.
- Monitored platform activity during peak hours to ensure smooth passenger flow while maintaining safety standards on platforms at all times.
- Assisted passengers with special needs, ensuring accessibility and a positive experience for all customers.
- Ensured timely train arrivals and departures by closely monitoring schedules and coordinating with other station personnel.
- Provided clear announcements over PA system regarding train schedules, delays, or emergencies to keep passengers informed at all times.
- Collaborated with fellow team members to resolve any operational difficulties quickly and efficiently.
Education
High School Diploma -
Showa Tetsudo High School
2-10-1 Ikebukuro Honcho Toshima-ku Tokyo 04.2015 - 03.2018
Skills
Passenger assistance
Safety awareness
Emergency procedures
Ticket validation
Train cleaning
Radio communication
Train handling
Platform safety
Safety procedures
Emergency response
Passenger trains
Customer service
Certification
IELTS overall 6
Timeline
IELTS overall 6
02-2025
Qualified Train Driver
Sagami Railway
06.2022 - Current
Qualified Train Conductor
Sagami Railway
11.2021 - 06.2022
Trainee Train Conductor
Sagami Railway
09.2021 - 11.2021
Trainee Train Driver
Sagami Railway
07.2021 - 06.2022
Station Staff
Sagami Railway
04.2018 - 09.2021
High School Diploma -
Showa Tetsudo High School
04.2015 - 03.2018
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