GEN OGISO
Manchester
Summary
Friendly and hardworking hospitality professional with experience in hotels, restaurants, pubs, retail, and customer service. Skilled in communicating with customers from diverse backgrounds, including international guests in English. Known for delivering excellent service and performing well in fast-paced environments. A Youth Mobility Scheme visa holder with full work rights in the UK and available for immediate employment.
Overview
5
5
years of professional experience
Work History
British Pub Staff
HUB
Nagoya, Japan
04.2022 - 06.2026
- Facilitated effective communication with customers in English.
- Prepared and served a wide range of alcoholic beverages for up to 100 customers per shift
- Fostered a positive and inviting environment to support team cohesion.
- Managed busy shifts in a fast-paced environment
- Resolved customer inquiries and issues promptly to maintain high service standards.
Hotel Staff
Musashino Tokino Shizuku
Hakone, Japan
03.2024 - 03.2025
- Facilitated effective communication and support for international guests from over 10 different countries through proficient English customer service.
- Coordinated timely food and room service deliveries to support operational excellence.
- Delivered high-quality beverage service to enhance guest experience and maintain service standards.
- Implemented strategies to enhance guest satisfaction and foster positive experiences.
Theme Park Cast Member
LEGOLAND Nagoya
Nagoya, Japan
08.2025 - 11.2025
- Delivered excellent customer service to a large number of guests
- Guided international guests through services and amenities, ensuring satisfaction.
- Maintained positive and energetic communication
- Engaged with multiple cast members to facilitate problem-solving initiatives.
- Assisted visitors and resolved customer enquiries
Ramen Restaurant Staff
Tsukasaya Nagoya
Nagoya, Japan
04.2021 - 04.2022
- Facilitated customer satisfaction by serving food and beverages efficiently.
- Supported efficient kitchen operations and ensured high-quality food preparation.
- Worked effectively under pressure during peak hours
- Maintained cleanliness and food safety standards
Education
Bachelor of Arts - English Education
Aichi University of Education
Kariya, Japan03-2026
Skills
- Customer Service Excellence
- English Communication
- Hospitality & Guest Relations
- Cross-Cultural Communication
- Food & Beverage Service
- Bar & Drink Preparation
- Sales & Retail Experience
- Teamwork and Collaboration
- Problem Solving
- Ability to Work Under Pressure
- Time Management
- Adaptability and Flexibility
Additional Information
- Youth Mobility Scheme Visa Holder (Eligible to work in the UK without sponsorship)
- Available for full-time and part-time employment
- Flexible with shifts, including evenings and weekends
Timeline
Theme Park Cast Member
LEGOLAND Nagoya
08.2025 - 11.2025
Hotel Staff
Musashino Tokino Shizuku
03.2024 - 03.2025
British Pub Staff
HUB
04.2022 - 06.2026
Ramen Restaurant Staff
Tsukasaya Nagoya
04.2021 - 04.2022
Bachelor of Arts - English Education
Aichi University of Education
Interests
Following football and attending matches, with a particular passion for Manchester United
Learning about British culture and history
Language learning and cultural exchange