- English
GAYATHIRI MURUGABOOPATHY
Rajapalayam
Summary
Functional Analyst specializing in Airline IT and NDC distribution systems, seeking opportunities to contribute through strong functional understanding, API testing, incident management, and collaboration with cross-functional teams.
Functional Analyst with hands-on experience in airline distribution (NDC), production support, OTA workflow testing, and API-based functional validation. Skilled in analyzing incidents, coordinating with technical teams, validating fixes, and communicating resolutions with clients. Demonstrated experience in executing integration test scenarios, preparing test data, and creating simple NDC flow documentation for team use.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Analyst – NDC & Airline Distribution
Tata Consultancy Services
02.2022 - Current
- Production Support & Incident Handling
- Monitored and analyzed daily NDC production issues reported by ANA.
- Raised tickets to relevant technical/product teams depending on issue type.
- Validated the fixes using SOAP UI, Postman, and OTA flows.
- Reviewed resolved issues with clients and ensured successful closure.
- Handled issues related to booking flow, branded fares, seat selection, order creation, refunds, and payment validations.
- API & Integration Testing
- Executed test scenarios for NDC API flows including OfferPrice, OrderCreate, OrderChange, and OrderRetrieve.
- Validated API request/response structures using JSON/XML.
- Prepared test data and executed scenarios during UAT and PDT cycles.
- Logged defects and validated fixes with development/product teams.
- Manual OTA Testing
- Conducted booking validations on OTA platforms such as Kayak, Skyscanner, Trip.com, and Ctrip.
- Compared OTA vs API behavior to detect inconsistencies.
- Client Communication & Coordination
- Communicated defect findings, test progress, and impact analysis to ANA stakeholders.
- Clarified requirements with client teams for issues or mismatches.
- Acted as a functional bridge between technical teams and ANA business users.
- Documentation & Process Support
- Created NDC flow documents and functional checklists for the team.
- Maintained logs of recurring issues and troubleshooting steps.
- Assisted in preparing reports for daily/weekly client meetings.
- Client: All Nippon Airways – ANA
Education
Bachelor of Engineering - Electrical and Electronics Engineering
Ramco Institute of Technology
Tamil Nadu01.2020
Skills
- NDC Functional Knowledge (Offer/Order flows)
- API Testing (SOAP/XML)
- Manual Testing on OTA Websites (Kayak, Skyscanner, Tripcom, Ctrip)
- Production Incident Management & Fix Validation
- Requirement Clarification & Client Communication
- Test Scenario Preparation and Execution
- Functional Documentation
- Basic Ticketing & Order Management Understanding (Amadeus)
- Testing Tools: SOAP UI, Postman, JSON/XML Validators
- Airline Systems: Amadeus Altea Reservations & Ticketing, OpenJaw OMS X-Distributor
- Productivity: MS Excel, MS Word, MS PowerPoint
- Project Tools: Jira, Zendesk and ServiceNow
- Other Skills: Test data preparation, defect reporting
- Communication
- Team Collaboration
- Time Management
- Problem Solving
- Learning Agility
- Attention to Detail
- Operations analysis
Accomplishments
- Service Commitment Award – TCS
- Appreciated by ANA AMS NDC team for strong delivery and consistency
- Completed internal training on Amadeus Altea functionalities
Certification
Microsoft Certified: Azure Fundamentals
LANGUAGES
- Tamil
Timeline
Business Analyst – NDC & Airline Distribution
Tata Consultancy Services
02.2022 - Current
Bachelor of Engineering - Electrical and Electronics Engineering
Ramco Institute of Technology