Driving and Cricket
GAURAV PANDEY
FOOD AND BEVERAGE TEAM LEADER
NISEKO, HOKKAIDO
Summary
Dedicated Food & Beverage professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Food and Beverage Team Leader
Park Hyatt Niseko Hanazono
Abuta-Gun, Niseko, Hokkaido
11.2021 - Current
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Maintained highest standards for food & beverage quality and service.
- Used software to record ordering data and created organization and room storage system.
- Oversaw selection, ordering and inventory controls.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
Food and Beverage Associate
Park Hyatt Niseko Hanazono
Abuta-Gun, Niseko, Hokkaido
02.2020 - 10.2021
- Assisted with conducting pre-shift meetings to review specials, menu changes and house counts.
- Integrated service and team management strategies to boost business profits.
- Trained new staff members on company policies and procedures.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Utilized POS system to receive and process food and beverage orders.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
Restaurant Supervisor
Gastronomica.Co.Ltd ( White Robata )
Kuwait city
08.2019 - 01.2020
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Supervised efforts of teams within high guest capacity restaurant, ensuring timely and quality servicing of guests.
Restaurant Trainee Supervisor
Gastronomica.Co.Ltd ( White Robata )
Kuwait City
01.2019 - 07.2019
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Prepared variety of different written communications, reports and documents.
- Received and processed stock into inventory management system.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed team communications and information for meetings.
- Used coordination and planning skills to achieve results according to schedule.
- Monitored company inventory to keep stock levels and databases updated.
- Created plans and communicated deadlines to complete projects on time.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Collaborated with team members to achieve target results.
Guest Services Associate
Gastronomica.Co.Ltd ( White Robata )
Kuwait City
06.2018 - 12.2018
- Maintained transaction security by verifying payment cards against identification.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Gave information about area attractions and provided directions.
- Interacted with customer service to deliver consistent, exceptional service to all guests.
- Performed high standard services for guests.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build guest satisfaction.
Guest Service Associate
Hyatt Regency
New Delhi
06.2016 - 04.2018
- Delivered above-and-beyond service to guest.
- Oversaw fast-paced restaurants operations and guests' needs at busy facility.
- Assisted guests by furnishing information and directions.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Worked closely with guests, some VIPs and celebrities, with high degree of respect for privacy.
- Greeted visitors and customers upon arrival, offered assistance and answered questions.
Internship
ITC Grand Chola
Chennai
07.2015 - 12.2015
- Took meeting notes and compiled paperwork to support department.
- Researched and reviewed information in support of daily objectives.
- Completed research, compiled data and assisted in timely reporting.
- Maintained office schedule.
- Assisted with projects by applying strong analytical skills and studies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Collected, arranged and input information.
Industrial Trainee
Jaypee Palace Hotel & Convention Centre
Agra
06.2013 - 11.2013
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
- Wrote reports and papers for various levels of technical users.
- Assisted with implementation of new safety instructions and equipment protocols.
- Reviewed and updated standard operating procedures per specifications.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Cleaned and maintained equipment.
- Assisted with emergency response by communicating important information and delivering safety equipment.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Bachelor of Science - Hotel Management
Amrapali Institute of Hotel Management
Haldwani, Uttarakhand, India 07.2011 - 06.2015
Associate of Science - Higher Secondary
Gyan Prakash Inter Collage
Dhamola, Nainital, Uttarakhand, India 05.2009 - 06.2011
High School Diploma -
Gyan Prakash High School
Dhamola, Nainital, Uttarakhand, India 07.2007 - 03.2009
Skills
Food & Beverages management
High-volume dining
Staff Management
Organization and Time Management
Decision-Making
Flexible and Adaptable
Multitasking Abilities
Inventory controls
Interests
Timeline
Food and Beverage Team Leader
Park Hyatt Niseko Hanazono
11.2021 - Current
Food and Beverage Associate
Park Hyatt Niseko Hanazono
02.2020 - 10.2021
Restaurant Supervisor
Gastronomica.Co.Ltd ( White Robata )
08.2019 - 01.2020
Restaurant Trainee Supervisor
Gastronomica.Co.Ltd ( White Robata )
01.2019 - 07.2019
Guest Services Associate
Gastronomica.Co.Ltd ( White Robata )
06.2018 - 12.2018
Guest Service Associate
Hyatt Regency
06.2016 - 04.2018
Internship
ITC Grand Chola
07.2015 - 12.2015
Industrial Trainee
Jaypee Palace Hotel & Convention Centre
06.2013 - 11.2013
Bachelor of Science - Hotel Management
Amrapali Institute of Hotel Management
07.2011 - 06.2015
Associate of Science - Higher Secondary
Gyan Prakash Inter Collage
05.2009 - 06.2011
High School Diploma -
Gyan Prakash High School
07.2007 - 03.2009