Gabriela Sayuri Yoshida

Hamamatsu Iwata Shinkin Bank

04.2015 - 09.2022

Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Streamlined teller operations for better workflow by implementing time-management strategies.
Enhanced branch sales through cross-selling bank products and services to customers.
Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Provided exceptional customer service, resulting in increased client retention and loyalty.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Educated customers on banking products, enabling them to make informed decisions about their finances.
Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.

Summary