Fiona Adcock
Nozawaonsen, Japan,Te Puke
Summary
I am an enthusiastic candidate eager to secure a position with the ability to contribute to the teams success and ensure customer satisfaction through strong interpersonal and communication skills, attention to detail and excellent organizational skills. Motivated to learn, grow and contribute to a fun and efficient work environment.
Overview
10
10
years of professional experience
Work History
Line Cook/Server
Genki Burger
Nozawaonsen
12.2024 - Current
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment
- Took orders from customers accurately and in a timely manner.
Server
West Coast Wilderness Lodge
Egmont
08.2023 - 09.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests and seated customers in timely manner by managing reservations skillfully
- Hosting, bussing & serving during the fine-dine, table d'hote, dinner and a la carte breakfast service
- Served food and prepared beverages promptly with focused attention to customer needs
- Engaged and built rapport with guests in a friendly manner
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently ready to meet customer needs
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Front Desk Agent
West Coast Wilderness Lodge
Egmont
05.2023 - 09.2024
- Used a variety of internal software to process reservations, check-ins and check-outs, and book activities and dinner
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Responded swiftly to requests and other inquiries made via establishment website, email, in person or by phone
- Small team & family run business, role is versatile resulting in pitching in where needed and across different department (housekeeping, events, maintenance, restaurant)
- Detail-oriented, offering guests a warm and personal experience and developed and maintained positive relationships with guests to ensure satisfaction
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options and recreational activities
Ski Rental Technician
Red Mountain Resort
, Rossland
12.2023 - 04.2024
- Assisted customers with selecting the appropriate ski size, type, and style based on their skill level and desired terrain.
- Inspected rental equipment for any damage or wear and tear prior to renting out.
- Adjusted bindings to ensure proper fit of customer's boots.
- Performed minor repairs to rental equipment such as waxing skis, tightening screws.
- Processed payments for rentals using a point-of-sale system.
- Maintained records of all rentals including dates rented out and returned.
Rental Technician
Silver Star Mountain Resort
Vernon, BC
11.2022 - 04.2023
- Greeted customers at rental counter and initiated communication to determine service needs
- Provided advice and applied product knowledge to ensure customer would receive equipment suited to their desired needs and ability levels
- Completed cash and card sales, refunds and returns
- Set up snowboards and ski's according to the set safety and regulatory standards
- Ensured customers had a smooth and efficient experience
- Operated the software system to maintain accurate record of rental items and sales
- Cleaning, waxing and storing equipment regularly and correctly
Senior Housing Support Manager
Kāinga Ora
Lower Hutt
03.2021 - 09.2022
- Responsible for a portfolio of 220 tenancies
- Worked with customers to understand needs and provide excellent service in a timely manner
- Utilising strong interpersonal skills to problem solve and build relationships within the organisation and with customers
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Supporting tenants to maintain their tenancy, achieve housing and social stability in their home and community
- Skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues and maintain a good relationship
Emergency Housing Navigator
Emerge Aotearoa
Lower Hutt, Wellington
06.2019 - 02.2021
- Supported and advocated for homeless clients to secure permanent and sustainable housing
- Worked within applicable standards, policies and regulatory guidelines to promote a safe working environment
- Increased customer satisfaction by assisting them to achieve their goals
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Collaborated with team members, external agencies and services to achieve tailored results for clients
Food & Beverage Attendant
Westplaza Hotel
Wellington
06.2016 - 06.2018
- Strong communication skills with team members and with customers to deliver a high standard and efficient service
- Greeted customers at counter to fulfill requests and answer questions
- Took orders and provided table service
- Handled cash and processed transactions accurately and in a friendly manner
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Maintained clean, trash-free workspaces to maximize productivity and safety
Housekeeper Supervisor
The Farm At Capekidnappers
Hastings, Hawkes Bay
02.2015 - 03.2018
- Summer job over the course of several years whilst completing my degree
- Managed team productivity and performance to exceed quality standards at a five star hotel
- Worked with front desk to respond promptly to all guest requests
- Trained and mentored new personnel to maximize quality of service and performance
Education
Bachelor of Science - Geography & Development Studies
Victoria University of Wellington
Wellington01.2019
Skills
- Strong communication & interpersonal skills
- De-escalating situations & ability to resolve challenges
- Critical thinking & problem-Solving
- Adaptable & Resilient
- Excellent
- Eager to learn & strong work ethic
- Responsible & Dependable
- Time-management
Hobbies and Interests
Surfing, Skiing, Netball, Art
Volunteer Experience
Volunteer Services Abroad, Volunteer, Kokopo, 2020-02, 2020-03, Volunteered in Papua New Guinea and assisted a University with running and planning classes and helped run academic support services for students, Used strong interpersonal communication skills to convey information to others
Languages
English
Native/ Bilingual
German
Professional
Languages
English Excellent, German Good, Swiss German Very Good
Additional Information
Volunteer Positions: Girl Guide Leader Academic Support Assistant Te Putahi Atawhai Mentor Age Concern Walking Companion
Timeline
Line Cook/Server
Genki Burger
12.2024 - Current
Ski Rental Technician
Red Mountain Resort
12.2023 - 04.2024
Server
West Coast Wilderness Lodge
08.2023 - 09.2024
Front Desk Agent
West Coast Wilderness Lodge
05.2023 - 09.2024
Rental Technician
Silver Star Mountain Resort
11.2022 - 04.2023
Senior Housing Support Manager
Kāinga Ora
03.2021 - 09.2022
Emergency Housing Navigator
Emerge Aotearoa
06.2019 - 02.2021
Food & Beverage Attendant
Westplaza Hotel
06.2016 - 06.2018
Housekeeper Supervisor
The Farm At Capekidnappers
02.2015 - 03.2018
Bachelor of Science - Geography & Development Studies
Victoria University of Wellington