Fiala Feiling
College Student
Yokosuka
Summary
Driven professional with a proven track record at Lionbridge, excelling in functional and regression testing for enhanced customer experiences. Skilled in video game localization and customer assistance, adept at improving satisfaction and loyalty. Demonstrates strong capabilities in defect tracking and proactive problem-solving, contributing to significant project successes. Dynamic Software Tester with experience writing test scripts, debugging and implementing automation tests to help applications run smoothly. Collaborates with software team in continuous build and deployment process. Excels at learning new software tools and best practices in software quality assurance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Mover
Yokohama Kaiun International
04.2024 - Current
- Upheld strict safety standards during all moving tasks, minimizing accidents and ensuring the well-being of both team members and clients'' possessions.
- Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.
- Demonstrated strong problem-solving skills when faced with unexpected challenges during moves, finding effective solutions that satisfied clients'' needs.
- Communicated with clients to understand their specific needs, tailoring services accordingly for a seamless moving experience.
- Improved client satisfaction by carefully packing and transporting their belongings in a timely manner.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
Test Associate 1
Lionbridge
10.2022 - Current
- Ensured seamless customer experiences by validating functionality across multiple platforms and devices.
- Ensuring in-game Japanese text has no errors and is easily digestible for Japanese customers.
- Writing bug reports on any errors found in games.
- Teamed on planned tests and time-sensitive ad hoc requests.
Restaurant Hall Staff Member
Pepper Lunch
09.2018 - 12.2022
- Monitored dining room inventory and replenished as necessary.
- Provided attentive service and proactively assessed guest needs.
- Assisted customers with carry-out service.
- Engaged in suggestive selling and other sales techniques.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-to-day duties accurately and efficiently.
Convenience Store Clerk
Family Mart
06.2021 - 01.2022
- Stocked merchandise on display shelves and racks to provide good selection for customers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Helped customers complete purchases, locate items and join reward programs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Phone Sales Representative
Samsung/Galaxy
06.2021 - 09.2021
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Informed current and prospective customers of promotions and new or upgraded products.
- Asked pertinent questions to understand customer requirements.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Education
Business Economics - Business Economics
Tokyo International University
Kawagoe, Saitama Japan 09.2021 - Current
High School Diploma -
Seiwa Junior And Senior High School
Zushi, Japan 04.2001 -
Skills
Customer assistance
Cleaning and sanitizing
Product and service sales
Cash register systems
Order taking
Cash Handling
Inventory management
Product restocking
Order picking and processing
Test coordination
Defect tracking
Functional Testing
Test Reporting
Performance Testing
Regression Testing
Proofreading
Video Game Localization
Timeline
Mover
Yokohama Kaiun International
04.2024 - Current
Test Associate 1
Lionbridge
10.2022 - Current
Business Economics - Business Economics
Tokyo International University
09.2021 - Current
Convenience Store Clerk
Family Mart
06.2021 - 01.2022
Phone Sales Representative
Samsung/Galaxy
06.2021 - 09.2021
Restaurant Hall Staff Member
Pepper Lunch
09.2018 - 12.2022
High School Diploma -
Seiwa Junior And Senior High School
04.2001 -
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