Ferdinand Cruz
Chula Vista ,CA
Summary
Dynamic Field Service Engineer with extensive F135 engine maintenance expertise at Pratt & Whitney. Proven track record in enhancing operational efficiency and customer engagement through innovative training and automation. Skilled in OBPHM data analysis and team leadership, driving successful outcomes while fostering a collaborative work environment.
Overview
36
36
years of professional experience
1
1
MBA degree
2
2
Engineering degrees
Work History
Field Service Engineer Site Lead
Pratt & Whitney
01.2020 - Current
- Provided FSE support to 3 Forward Deployed Naval Forces squadrons to troubleshoot, repair and maintain operational efficiencies on F135 CTOL and STOVL engines.
- Collaborated with Systems and Hardware CSEs in reviewing conditional HRCs, determine correct solutions, and make recommendations using JTD, MXi, MERLIN, ARs and provide valuable insights from a field service perspective.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved propulsion system performance.
Field Service Engineer
Pratt & Whitney
02.2018 - 01.2020
- Provided technical support to three US and two Foreign Military supporting F-35A/B/C and F135 engine operations to include systems, tooling, material, and processes.
- Collaborated closely with CSE teams to develop solutions and recommendations to customers to ensure aircraft airworthiness.
- Conducted personalized training sessions on new equipment, ensuring clients could leverage new technology effectively.
Quality Assurance Specialist
Defense Contract Management Agency
05.2016 - 02.2018
- Developed and formulated risk-based surveillance plans utilizing Quality Assurance concepts, contract requirements and contractor performance.
- Performed data collection and analysis to identify trends in numerous focal areas that may increase risk and require modification to surveillance plans.
- Conducted Contract Receipt and Contract Technical Reviews to identify requirements related to inspection, processes, quality, sub-tier supplier flow down, and Federal Acquisition Regulations (FAR).
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
Maintenance Master Chief /Senior Enlisted Leader
USN/Aircraft Intermediate Maintenance Department
09.2011 - 12.2015
- Supervised the production and staff support efforts of 18 Chief Petty Officers, 190 enlisted, 14 Master Labor Contractors (Japanese Nationals), and nine Support Equipment Detachment in Kadena, Japan in support of Patrol Squadrons forces.
- Primary advisor to Officer-In-Charge on programs and policies.
- Represented unit or command at high-level meetings with key stakeholders from other military branches or government agencies.
- Led a diverse group of personnel, fostering a positive work environment and promoting professional growth.
Education
MBA - Management of Engineering And Technology
Northcentral University
University Drive, Prescott Valley, AZ01-2013
Bachelor of Science - Computer Engineering
Grantham University
Lenexa, KS01-2007
Bachelor of Science - Electrical, Electronics And Communications Engineering
University of Santo Tomas
Manila. Philippines01-1983
Skills
- F135 Engine Maintenance Expertise
- Military Organizations
- OBPHM Data Analysis
- Expertise in ALIS
- Team Leadership
- Field Operations Supervision
- Customer Engagement Skills
- Team Development
- Regulatory Knowledge of ITAR
- CORE Champion
- Self-Motivated Action
- Skilled in Microsoft Office Tools
Accomplishments
- Supervised a team of four Field Service Engineer professionals. Trained newly hired engineers resulting in their swift qualification.
- Consistency achieved way above company average on annual ME Customer Satisfaction Survey and with the most feedback amongst USMC sites.
- Led the site for the most FSE saves amongst USMC sites, thus avoiding unnecessary replacement of F135 modules, scarce parts, and maintenance actions.
- Received numerous RStars awards for outstanding customer service.
- Promoted to M4. Employee of the month, 02/2023.
Timeline
Field Service Engineer Site Lead
Pratt & Whitney
01.2020 - Current
Field Service Engineer
Pratt & Whitney
02.2018 - 01.2020
Quality Assurance Specialist
Defense Contract Management Agency
05.2016 - 02.2018
Maintenance Master Chief /Senior Enlisted Leader
USN/Aircraft Intermediate Maintenance Department
09.2011 - 12.2015
MBA - Management of Engineering And Technology
Northcentral University
Bachelor of Science - Computer Engineering
Grantham University
Bachelor of Science - Electrical, Electronics And Communications Engineering
University of Santo Tomas
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