FERDIAN YUNAZAR
Customer Engineer And IT Helpdesk Support
Yokohama,Kanagawa
Summary
Energetic engineer ready to undertake challenging technical support in fast-paced and demanding environments. Cognizant of when to go hands-on with issues and eager to apply personal technological expertise to resolved tasks. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
IT Help Desk (Full Time)
Seamless Net Co., Ltd
Yokohama, Kanagawa
11.2018 - Current
- Performed on-site hardware and software installations, upgrades, testing, moves and changes, troubleshooting and repair of Diebold Nixdorf POS register system for IKEA Japan.
- Staging and installation of Kiosk, Panel PC and table locator system of Acrelec for McDonald Japan.
- Provide tier-II technical support for maintenance and service of McDonald table locator system all over Japan.
Social Media Evaluator (Part Time)
Appen Limited
12.2017 - 10.2018
- Provides feedback and ratings on news feeds, advertisements, and search results for social media websites such as Instagram and Facebook.
- Analyze the advertising for a brand or company and determine whether its online content is relevant for users.
Web Researcher (Part Time)
Fashion One Japan Inc
Shibuya, Tokyo
10.2015 - 09.2017
- Web researching and updating company owns trademark database.
- Streamlined research processes to meet tight deadlines for multiple trademarks.
- Able to finish load of trademark researches' task in timely manner with good accuracy and minimum mistakes/ errors.
- Regarded as one of best employees who can completed task under minimal supervision over data entry and analyst for trademark research.
Researcher (Full Time)
Indonesian Institute of Sciences
Bandung, Indonesia
12.2009 - 03.2014
- Wrote research papers, reports, reviews and summaries regarding Wireless communication and Linux embedded systems.
- Implemented and established Wireless communication links between 5 sensor weather station using Mesh network topology.
- Led research team of 7 people on Wireless weather station projects in 2012 and successfully published 2 articles on local science journal.
Education
Master of Engineering - Electronics And Telecommunication Engineer
University of Technology Malaysia
Malaysia 12.2007 - 06.2009
Bachelor of Engineering - Electronics And Telecommunication Engineer
Andalas University
Indonesia 08.2001 - 07.2007
Skills
Microsoft office tools
undefinedVisa status
Engineer/ Specialist in Humanities/ Int'l Services
Hold Japanese driver license
Yes
Timeline
IT Help Desk (Full Time)
Seamless Net Co., Ltd
11.2018 - Current
Social Media Evaluator (Part Time)
Appen Limited
12.2017 - 10.2018
Web Researcher (Part Time)
Fashion One Japan Inc
10.2015 - 09.2017
Researcher (Full Time)
Indonesian Institute of Sciences
12.2009 - 03.2014
Master of Engineering - Electronics And Telecommunication Engineer
University of Technology Malaysia
12.2007 - 06.2009
Bachelor of Engineering - Electronics And Telecommunication Engineer
Andalas University
08.2001 - 07.2007
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