Felly Rotil
Narra, Palawan
Summary
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Foundever
03.2023 - 02.2024
- Inbound, outbound, email and chat support.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Administrative Assistant
LTS Retail Specialists, Inc.
05.2019 - 06.2020
- Processing of rental, electric bills, and security bills.
- Customer Service reliever.
- Orienting new merchandisers.
- Inventory person in charge.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
Elementary Education
Palawan State University
Narra, Palawan04.2019
Skills
- Customer Service
- Active Listening
- Product Knowledge
- Call Management
- Problem-solving abilities
- Call center experience
- Customer Relations
- Fast learner
- Hardworking
Timeline
Customer Service Representative
Foundever
03.2023 - 02.2024
Administrative Assistant
LTS Retail Specialists, Inc.
05.2019 - 06.2020
Elementary Education
Palawan State University
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