Felix Tjonarta
Concierge
Kunigami, Onna-son, Okinawa
Summary
Hotel Concierge with experiences in hospitality management. Dynamic and personable and well-versed in travel arrangements looking for full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Concierge
Intercontinental Hotels Group
04.2024 - Current
- Scheduled and confirmed various reservations for guests
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained pamphlets and booklets to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Assisted with luggage handling and delivery
Restaurant Server
Granvista Hotels and Resorts
02.2023 - 01.2024
- Maintained clean and welcoming dining environment for guest comfort and enjoyment.
- Bussed and reset tables to keep dining room and work areas clean.
- Ensuring th food buffet and drinks are well stocked throughout the operational hours
Education
Bachelor of Arts - International Relations
Tokyo International University
Kawagoe, Japan 09.2018 - 08.2022
Skills
Hospitality
Guest Relations
Interpersonal communications
Luggage Handling
Maintaining Composure
Reservations Management
Languages
Indonesian
Native language
English
Proficient
C2
Japanese
Upper intermediate
B2
Interests
History
Basketball
Languages
Software
Microsoft Office
Opera PMS
Timeline
Concierge
Intercontinental Hotels Group
04.2024 - Current
Restaurant Server
Granvista Hotels and Resorts
02.2023 - 01.2024
Bachelor of Arts - International Relations
Tokyo International University
09.2018 - 08.2022