Felix Tjonarta
Concierge
Kunigami, Onna-son, Okinawa
Summary
Hotel Concierge with experiences in hospitality management. Dynamic and personable and well-versed in travel arrangements looking for full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Concierge
Intercontinental Hotels Group
04.2024 - Current
- Scheduled and confirmed various reservations for guests
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained pamphlets and booklets to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Assisted with luggage handling and delivery
Restaurant Server
Granvista Hotels and Resorts
02.2023 - 01.2024
- Maintained clean and welcoming dining environment for guest comfort and enjoyment.
- Bussed and reset tables to keep dining room and work areas clean.
- Ensuring th food buffet and drinks are well stocked throughout the operational hours
Education
Bachelor of Arts - International Relations
Tokyo International University
Kawagoe, Japan 09.2018 - 08.2022
Skills
Hospitality
Languages
Indonesian
Native language
English
Proficient
C2
Japanese
Upper intermediate
B2
Interests
History
Basketball
Languages
Software
Microsoft Office
Opera PMS
Timeline
Concierge
Intercontinental Hotels Group
04.2024 - Current
Restaurant Server
Granvista Hotels and Resorts
02.2023 - 01.2024
Bachelor of Arts - International Relations
Tokyo International University
09.2018 - 08.2022
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