Felix Tjonarta
Onna
Summary
Concierge Team Member at ANA Intercontinental Manza Beach Resort, adept in travel planning, recommending local attractions, and showcasing strong interpersonal skills. Specialized in handling foreign guests and accommodating their specific needs and interests. Demonstrates a strong work ethic and exceptional stress management abilities, especially during peak season, thus maintaining a seamless guest experience.
Overview
1
1
year of professional experience
Work History
Concierge Team Member
ANA Intercontinental Manza Beach Resort
04.2024 - Current
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Facilitated and coordinated transportation services for guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Helped our guests make reservations for restaurants or activities within or outside of the hotel.
- Managed approximately 30 inquiries per day from customers and business partners.
- Part of digitalisation effort to put most of the important information into an easy-to-find spreadsheet or website.
Education
Bachelor of Arts - International Relations
Tokyo International University
Saitama08-2022
Skills
- Travel planning
- Strong interpersonal skills
- Stress management
- Strong work ethic
- Tech savvy
Accomplishments
Received "Star of Manza" x2 for having my name mentioned by satisfied guests.
Languages
Indonesian
Native language
English
Proficient
C2
Japanese
Advanced
C1
Software
Excel
Opera
Timeline
Concierge Team Member
ANA Intercontinental Manza Beach Resort
04.2024 - Current
Bachelor of Arts - International Relations
Tokyo International University
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