Felix Matsitsiro
Ibaraki City
Summary
Detail-oriented and motivated individual with a strong background in IT support, network administration, and printer maintenance. Proven expertise as an IT Technician and Printer Technician, adept at resolving hardware and software issues, setting up network systems, and ensuring seamless operational efficiency. Passionate about advancing in the field of IT infrastructure and data management, eager to contribute to the growth and development of organizations.
Overview
7
7
years of professional experience
Work History
Computer and Printer Technician
Moon-Tech
03.2020 - 12.2023
- Optimized print quality by adjusting color profiles, calibrating devices, and conducting thorough tests before finalizing projects.
- Developed customized training materials for clients to help them become more self-sufficient in managing their printing environments.
- Leveraged strong communication skills to clearly convey complex information regarding printer functionality, setup, and features to non-technical clients or colleagues.
- Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
- Improved customer satisfaction by providing prompt and effective on-site support for various printing challenges.
- Increased reliability of printers through meticulous inspections, cleaning, and calibration processes.
- Reduced downtime for clients by quickly resolving technical issues with printers and related equipment.
- Educated end-users on proper usage and care of printers, reducing the frequency of service calls for minor issues.
- Assisted customers in selecting appropriate printing solutions based on their specific needs and requirements.
- Investigated hardware product issues involving materials and software and devised solutions.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
IT Technician
Watershed College
01.2019 - 01.2020
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Software Support Representative
Softrite
04.2017 - 08.2018
- Trained new team members on company-specific software products, facilitating a smooth transition into their roles as Support Representatives.
- Developed comprehensive knowledge of company''s software products to facilitate better issue resolution for clients.
- Integrated feedback from customers into product development efforts, resulting in more user-friendly and efficient software updates.
- Conducted regular follow-ups with clients to ensure continued satisfaction and address any lingering concerns.
- Delivered exceptional customer service by addressing all inquiries professionally and empathetically.
- Maintained detailed records of customer interactions, contributing to an organized support database for future reference.
- Collaborated with cross-functional teams to address software bugs, leading to improved product performance.
Education
CCNA Routing and Switching - Computer Networking
Trust Academy
Harare04.2017
Bachelor of Science - Computer Science
Eduvos (Midrand Graduate Institute)
Midrand11.2014
Skills
- Computer Networking
- PC Repair and Maintenance
- Windows Server 2012 and 2008
- C Programming
- Python Programming
- Strong SQL Base
- Knowledge of Microsoft Office Tools
- Software installation
- Electrical safety
- Hardware repair
- Network connectivity
- Printer maintenance
- Error resolution
- Mobile printing
- Firmware updates
- Advanced troubleshooting
- Driver configuration
- Technical problem solving
- Hardware installation
- Customer relationship management
- Hardware maintenance
- Technical support
- Network administration
- HelpDesk support
- Machine disassembly
- Computer maintenance
- Computer hardware troubleshooting
- Teamwork
- Parts replacement
- Hardware troubleshooting
- Network configuration
Accomplishments
- Watershed College Tim Dawson Rugby Trophy for Commitment
- Watershed College Jason Black Award for Determined Students
- Merit Certificate for Drama in the MGI Drama and Poetry Club (2014)
- Captain for MGI First Team Rugby 2013-2014
- Player of the Year Award for MGI First Team Rugby (2014)
Personal Information
- Hobbies: Playing Rugby, Fishing, Acting, Debating, Poetry, Judo, Public Speaking, Writing, Reading, Gardening, MMA, Boxing
- Date of Birth: 07/01/93
- Nationality: Zimbabwean
Languages
French
Beginner (A1)
Shona
Advanced (C1)
Timeline
Computer and Printer Technician
Moon-Tech
03.2020 - 12.2023
IT Technician
Watershed College
01.2019 - 01.2020
Software Support Representative
Softrite
04.2017 - 08.2018
CCNA Routing and Switching - Computer Networking
Trust Academy
Bachelor of Science - Computer Science
Eduvos (Midrand Graduate Institute)
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