Eva Johnson
Cashier/Sales Assistant
Kuwae
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at Telus International and other leading companies. Excelled in enhancing client satisfaction and resolving complex billing and technical issues. Skilled in sales and marketing, demonstrated by successfully offering solutions that meet client needs. Adept at learning and applying new skills swiftly to achieve results.
Overview
6
6
years of professional experience
2
2
Languages
Work History
SHS Mobility Postpaid Care
Telus International
10.2022 - 05.2024
- Assisted clients with billing inquiries and technical issues.
- Provided resolutions and offered new or upgraded products to meet clients' needs.
- Managed over 20 calls a day and increasing sales by 15%, winning employee of the month 5 times.
Debt Collection Specialist
CBE Companies Ph Inc
02.2020 - 03.2022
- Conducted outbound calls for accounts behind 7 to 13 years.
- Assisted clients in clearing or disputing their credit reports.
- Helped clients improve their credit to apply for mortgages or other types of loans.
Financial Analyst
Convergys (CITI BANK)
07.2018 - 10.2019
- Conducted outbound calls to clients whose accounts were behind within 30 days.
- Assisted clients with questions regarding their bills.
- Offered auto-payment options to ensure hassle-free, on-time payments.
Education
High School Diploma -
La Castellana National High School
La Castellana, Negros Occidental, Philippines 05.2001 -
BSBA-BE Commerce -
LaCarlota City College
La Carlota City, Negros Occidental, Philippines 05.2001 -
Skills
- Sales and marketing
- Organizing
- Problem-Solving
- Strong Work Ethic
- Customer Service
- Initiative and Self-Motivation
- Punctuality and Attendance
- Quick Learner
Timeline
SHS Mobility Postpaid Care
Telus International
10.2022 - 05.2024
Debt Collection Specialist
CBE Companies Ph Inc
02.2020 - 03.2022
Financial Analyst
Convergys (CITI BANK)
07.2018 - 10.2019
High School Diploma -
La Castellana National High School
05.2001 -
BSBA-BE Commerce -
LaCarlota City College
05.2001 -
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