Eunkyung Lee

Specialized in vendor performance improvement, driving operational efficiency through data analysis, KPI governance, and cross-functional collaboration.

• Led vendor policy training sessions and onboarding for both Korean and Japanese vendor teams, enhancing compliance and standardization.
• Coordinated closely with internal stakeholders (Training, Policy, QA) and external agency partners to execute vendor strategy across regions.
• Delivered strategic training and feedback sessions to both Korean and Japanese vendor teams, contributing to cross-regional quality improvements.
• Improved accuracy of a Japanese vendor from over 3% to under 1%, placing them among top global performers.

• Reviewed TikTok ads and content for policy compliance across Japan and Korea markets (AGCB, IBK, ACE, MQ tickets).
• Achieved KPI A-rank in the Korean market within a few months after role transition.
• Participated as a trainer in four major sessions, supporting training ops and receiving positive feedback:
  ‣ KR Policy Training (Jul)
  ‣ External Training (Aug 7)
  ‣ SMB Lead Gen Webinar (Sep 4)
  ‣ 2024 EOY Conference (Nov 27)
• Collaborated with regional leads and external agencies to bridge cultural and operational gaps in review processes.

• Managed digital distribution operations for new streaming releases across global platforms.
• Ensured metadata accuracy (artist, album, release date, etc.) and coordinated scheduling with internal teams.
• Liaised with Marketing and Store teams to align release timelines and territory availability.
• Handled time-sensitive updates such as cover changes and regional release adjustments with precision and speed.

• Worked in system integration, particularly working for a cloud team that usually buys licenses.
• Checked with the applicant for procurement and purchasing.
• Processed payments for invoices.
• Placed orders and checked the status for the delivery continuously and notified applicants about all purchasing details.
• Internally requested approvals for the procurement; contacted the department frequently regarding procurement; liaised with applicants and the budget checking team; externally contacted vendors regarding invoices, delivery and the price of licenses.

• Managed daily operations and client coordination at the Tokyo office of a Philippines-based language school.
• Oversaw administrative tasks, student support, and liaised with Korean and Filipino headquarters.

• Supported classroom activities and supervised young learners.
• Assisted teachers in maintaining a positive and safe learning environment.

• Supported global concert operations and international fan services.
• Assisted global package teams and venue coordination at large-scale events.
• Provided on-site guidance and multilingual support to foreign attendees.
• Participated in major K-pop events including SHINee WORLD V, EXO'rDIUM, SMTOWN Live, and more.