Eunice Faith Francia
Risk & Payment Senior Team Leader
Pasay City
Summary
Experienced with payment processing, financial reconciliation, and regulatory compliance. Utilizes problem-solving skills to enhance transaction accuracy and ensure smooth financial operations. Knowledge of industry standards and best practices in payment systems.
Overview
10
10
years of professional experience
Work History
Risk & Payment Specialist Senior Team Leader
Netease Solutions Inc.
06.2021 - 11.2024
- Strengthened financial security by monitoring potential fraudulent activities and implementing preventive measures.
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Trained new team members on company-specific software and standard operating procedures for efficient onboarding.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices to ensure compliance in all payment processes.
Payment Officer
Coldstream Marketing Solutions Inc.
08.2018 - 10.2020
- Contributed to improved cash flow management through careful monitoring of outgoing funds and prompt resolution of issues.
- Complied with established procedures when approving or rejecting claims.
Bar & Cashier
Serenitea
06.2016 - 02.2017
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bar & Pantry
Max’s Restaurant
06.2015 - 06.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Coordinated with line cooks to ensure smooth transitions between courses, optimizing guest satisfaction throughout their meal experience.
Autocad Operator
Entrust Services
03.2015 - 04.2015
- Collaborated with project teams to ensure accurate representation of design intent in final drawings.
- Enhanced project efficiency by creating and updating AutoCAD drawings for various engineering projects.
Education
Bachelor of Technology - Food Service Management
Sorsogon State College
04.2001 -
Skills
Experienced in Microsoft
Transaction analysis
Know your customer
Beverage preparation
Collaborative teamwork
Friendly, positive attitude
Computer skills
Customer engagement
Timeline
Risk & Payment Specialist Senior Team Leader
Netease Solutions Inc.
06.2021 - 11.2024
Payment Officer
Coldstream Marketing Solutions Inc.
08.2018 - 10.2020
Bar & Cashier
Serenitea
06.2016 - 02.2017
Bar & Pantry
Max’s Restaurant
06.2015 - 06.2016
Autocad Operator
Entrust Services
03.2015 - 04.2015
Bachelor of Technology - Food Service Management
Sorsogon State College
04.2001 -