etsuko yamashita
Tokyo,Japan
Summary
Resourceful professional with diverse industry experience and expertise in managing multiple priorities. Strong transferable skills and a proactive approach drive contributions to organisational success. Aiming to leverage experience in a new environment.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Trade Administration
Wismettac foods Co., Ltd.
Tokyo, Japan
2022.09 - 2025.08
- Prepared 300-400 commercial invoices monthly for import shipments to various countries, ensuring compliance with trade regulations.
- Oversaw vessel schedules, coordinating departures and arrivals to maintain operational timelines.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Facilities
Electronic arts Co., Ltd.
Tokyo, Japan
2019.09 - 2022.03
- Building and Office Facility Management
- Managed vendor relationships, ensuring timely service delivery and adherence to contractual obligations.
- Oversaw department budget requests and administration, monitoring expenditures and supporting financial planning.
- Office Supplies and Facility Inventory Management
- Purchase Order (PO) Processing
- Internal Event Planning and Coordination
- Provided administrative support for daily operations, facilitating workflow and contributing to operational efficiency.
- General Affairs Administrator (sole member of the General Affairs Department)
EC support
Showan sports Co., Ltd.
Tokyo, Japan
2013.06 - 2019.09
- E-commerce Website Management – Managed product listings, inventory updates, content uploads, and day-to-day website operations.
- Provided assistance to customers by answering inquiries and resolving issues through various communication channels. – Responded to customer inquiries and resolved issues effectively via email, phone, and online channels, ensuring high customer satisfaction.
- Customer Database Management & Data Entry – Maintained customer records, updated databases, and ensured data accuracy.
- Image Editing – Edited and optimised product and marketing images for online and promotional use, enhancing visual appeal and engagement.
Marketing Assistant
Link Theory Japan Co., Ltd.
Tokyo, Japan
2016.10 - 2019.08
- Coordinated and distributed direct mail campaigns, enhancing outreach efforts.
- Prepared reports, documents, and presentation materials.
- Arranged and prepared logistics for photo shoots.
- Managed product samples and inventory records.
- Administered support for marketing initiatives, aiding project execution.
- Facilitated internal phone communications among team members.
- Supported team members and management with various tasks to maintain operations.
Education
Bachelor of Arts - International society
Toyo Eiwa University
Komazawa woman high school2013-01
Skills
- Commercial invoicing
- Vessel scheduling
- Import operations
- Shipping coordination
- Vendor coordination
- Inventory control
- Trade compliance
- PO processing
- Database management
- Office administration
- Customer support
- photoshop
Languages
Japanese
Proficient
C2
English
Upper Intermediate
B2
Timeline
Trade Administration
Wismettac foods Co., Ltd.
2022.09 - 2025.08
Facilities
Electronic arts Co., Ltd.
2019.09 - 2022.03
Marketing Assistant
Link Theory Japan Co., Ltd.
2016.10 - 2019.08
EC support
Showan sports Co., Ltd.
2013.06 - 2019.09
Bachelor of Arts - International society
Toyo Eiwa University