Erika Ueda

Work History

Director of Sales

Royal Space

Sorachi

11.2021 - Current

Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
Directed sales support staff in administrative tasks to help sales reps close deals.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Worked closely with product teams to understand customer needs and requirements.
Monitored and coordinated workflows to optimize resources.
Managed team of sales representatives, providing guidance, coaching and support.
Established pricing strategies to maintain competitive pricing and maximize profits.
Evaluated costs against expected market price points and set structures to achieve profit targets.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Prepared sales presentations for clients showing success and credibility of products.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Managed revenue models, process flows, operations support and customer engagement strategies.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Field Engineer

Equinix

Osaka

06.2019 - 12.2020

Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Performed troubleshooting for Juniper, Cisco, and packet analysis.
Troubleshot complex multi-vendor network service provider issues.
Provided complete end-to-end engineering and installation of route-based IP network solutions.
Managed, tracked, and coordinated problem resolution and escalation processes.
Monitored network capacity and performance to diagnose and resolve complex network problems.
Organized frameworks to transfer secure data from internal to external and public networks.
Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
Created VPN infrastructure and allowed for secure remote connections.
Integrated fixed wireless connectivity into facilities requiring high-speed networks.
Assisted with implementation and support of network monitoring tools.
Integrated data, voice and video networks for use in multi-site installations.

Secretary to the President

Willer

Osaka

04.2019 - 08.2020

Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained office supplies inventory by checking stock and ordering new supplies.
Scheduled appointments and conducted follow-up calls to clients.
Handled daily scheduling tasks and provided administrative support for entire department.
Composed inter-office correspondence and provided product and service information to customers.
Maintained daily report documents, memos and invoices.
Screened visitors and issued badges to maintain safety and security.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Created and updated records and files to maintain document compliance.
Booked airfare, hotel, and ground transportation to coordinate office travel.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Performed research to collect and record industry data.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Marketing Assistant

Focetta

Osaka

08.2017 - 03.2019

Assisted call-in customers with questions and orders.
Contacted prospective customers through phone calls and emails to develop business.
Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
Collaborated closely with sales team to manage leads and help with proposals.
Shadowed team members to learn problem-solving and best practices in customer service.
Supported sales and marketing teams in creation and implementation of marketing campaigns.
Conducted basic market research to identify customer needs.
Wrote copy for social media posts, promotional emails and other marketing collateral.
Managed customer expectations and helped navigate sales processes.
Assisted in creating written, video and image content for marketing channels.
Demonstrated willingness and interest in learning new tasks and skills.
Researched and evaluated potential new markets and products.

Hotel Front Desk Receptionist

Hotel Okura Kobe

Kobe

01.2017 - 08.2017

Collected room deposits, fees, and payments.
Collaborated with team members to handle guest requirements from check-in through check-out.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
Confirmed relevant guest information and payment methods to prevent fraud.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Completed late check-ins and directed guests to rooms and facilities.
Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Developed and maintained positive relationships with guests for satisfaction.

Cashier

Mister Donut

Kobe

09.2015 - 12.2016

Worked closely with shift manager to solve problems and handle customer concerns.
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Built relationships with customers to encourage repeat business.

Summary

Overview

Work History

Director of Sales

Field Engineer

Secretary to the President

Marketing Assistant

Hotel Front Desk Receptionist

Cashier

Education

No Degree - Banking And Finance

Skills

Interests

Timeline

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