Erden Kasongo
Chiba
Summary
Having successfully taught both adults and children, I am confident in my ability to create a lively, engaging, and effective learning environment for students of all ages, especially children. As a fluent French speaker as well I am adept at tailoring lessons to fit diverse learning styles and skill levels. I am committed to ensuring that each lesson is practical, enjoyable, and culturally enriching, helping students not only master the language but also develop a genuine appreciation for foreign culture.
Overview
6
6
years of professional experience
Work History
English Instructor
Gaba
02.2024 - 09.2024
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
- Provided recommendations and resources for additional language exposure, motivating students to practice outside class for accelerated learning and greater confidence.
- Designed and developed instructional activities using data from student learning style assessments.
- Collaborated with colleagues to design and maintain curriculum.
Accommodation Admin Officer
UCL University
06.2023 - 02.2024
- Answered multi-line phone system, preparing access for contractors and visitors
- Developed strategies to streamline and improve office procedures
- Managed files and records for residents and adhered to safety procedures to prevent breaches and data misuse
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Updated reports, managed accounts, and generated reports for company database
- Delivered performance reviews, recommending additional training or advancements
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Provided language translation and customer service skills to residents and clients
Administrative Assistant/Receptionist
CRM Accommodation
02.2023 - 06.2023
- Displayed strong customer service skills with professional telephone manners to resolve customer enquiries
- Promoted a welcoming environment while managing reception areas and fielding requests for information
- Being responsible for receiving, registering and giving out over 100+ mail/parcels per day
- Collect data and produce documents to assist management in everyday administrative tasks
- To be responsible for the safekeeping of any monies/float and banking of receipts in accordance with CRM cash handling procedures
- Organised all seasonal events according to specific themes and instructions
Visa Operation Agent
TLS contact
08.2022 - 12.2022
- Handling day-to-day Visa applications in compliance with Standard Operations Procedures
- Supporting completion and checking of applications to progressively reduce workload throughout the day
- Obtaining accurate biometric data
- Following established and defined filing and administration process, guided by a computer-based system
- Flag to VAC Management/Supervision applications that may give rise to concern
- Supporting the provision of healthy and safe working environment through good personal and team practices
Customer Service Representative
Hyperice
05.2021 - 01.2022
- Fulfilling customer queries via email within the UK and EU markets
- Working knowledge of supporting programs such as Zendesk, Smarthub and Microsoft Office documents
- Serve as a liaison between management and the customer support team
- Upholding privacy and security requirements established (GDPR)
Data Entry
Harrods
01.2020 - 04.2020
- Increased efficiency in data entry and receipt processing through Excel
- Support customer service and transaction services with receipts and customer details
- Produce accurate progress reports and documentation to maintain comprehensive records of all work undertaken
- Input current metrics into tracking documents and spreadsheets
Harrods Customer Service
Harrods
10.2019 - 01.2020
- Offering high quality first contact resolution
- Assist customers with queries related to their online account and their rewards programme through incoming/outgoing call, email and live chat
- Follow various processes which include returns of products, orders and deliveries
- Working knowledge of supporting programmes such as Zendesk, CCC and Borderfree
- Building and maintaining personalized relationship between Harrods and customers
- Follow up with investigations involving different departments and resolve them
Customer Service professional
Harrods
07.2018 - 11.2018
- Providing premium customer service to clients and customers via telephone and email
- Resolve customers' billing complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills
- Work within the required KPI
Education
Bachelor - Business Management and Entrepreneurship
Roehampton University
London07.2018
Skills
- Strong Communication and Interpersonal Skills
- Creative and Interactive Teaching Techniques
- Cultural Sensitivity and Awareness
- Patience and Adaptability
- Engaging 1-1 lesson Management
- Student-Centered Lesson Planning
Languages
English
Proficient
C2
French
Proficient
C2
Japanese
Beginner
A1
References
Available upon request.
Timeline
English Instructor
Gaba
02.2024 - 09.2024
Accommodation Admin Officer
UCL University
06.2023 - 02.2024
Administrative Assistant/Receptionist
CRM Accommodation
02.2023 - 06.2023
Visa Operation Agent
TLS contact
08.2022 - 12.2022
Customer Service Representative
Hyperice
05.2021 - 01.2022
Data Entry
Harrods
01.2020 - 04.2020
Harrods Customer Service
Harrods
10.2019 - 01.2020
Customer Service professional
Harrods
07.2018 - 11.2018
Bachelor - Business Management and Entrepreneurship
Roehampton University
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