Emi Kaai
2-25-5-701, Kitashinagawa, Shinagawa, Tokyo
Summary
Skilled team player with a strong background in the hospitality industry and sales experience. Always motivated to learn new things and easily adapt to new environments. Excellent at multi-tasking, problem-solving, and team building. Eager to contribute to a dynamic team and grow my career at Emirates.
*6 years of hospitality experience in Japan, Australia, and Canada
Overview
7
7
years of professional experience
Work History
Ecommerce Marketing Manager
Self-employed
Tokyo
02.2024 - Current
- Monitored trends in ecommerce industry, incorporating new ideas into marketing plans.
- Optimized content for search engine visibility, including tags and keywords.
- Developed and implemented ecommerce marketing strategies to increase website traffic.
- Worked closely with design team to create engaging visuals for webpages.
Project Manager and Sales
Space Display Co., Ltd.
Tokyo
02.2023 - 01.2024
- Optimized designs by consulting with professionals and reading plans.
- Coordinated with vendors to secure appropriate equipment needed for all exhibitions.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Performed sales consultations and educated clients on products and services.
Front Desk Agent
Aman Tokyo
Tokyo, Japan
08.2022 - 01.2023
- Provided information about hotel amenities, services, and local attractions during check-ins.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Processed payments accurately and efficiently.
- Made sure room rates and billings were accurate before business dates were forwarded on the system.
- Assigned guest rooms based on guests preferences and requests.
FRONT DESK AGENT / SUPERVISOR
The Rimrock Resort Hotel
Banff
06.2021 - 05.2022
- Greeted guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered guest telephone calls promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout and during their stays.
- Supervised four agents a day to deliver efficient and welcoming service and coordinated operations between departments.
- Resolved service-related issues and ensured guests were satisfied.
- Trained four new members to front office team.
- Increased hotel revenue and profits through upselling rooms.
Concierge
InterContinental Osaka
Osaka
06.2018 - 06.2021
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Arranged reservations for dining, entertainment, sightseeing tours, and sporting events.
- Provided each guest with a list of upcoming activities and events upon check-in to enhance their stays.
- Worked closely with other departments for VIP and celebrity stays with a high degree of respect for privacy.
- Answered guest telephone calls promptly and appropriately.
- Developed strong relationships with local restaurants and businesses for guest needs.
Restaurant Waiter
Izzy Chai / On Point The Piazza
Noosa / Sydney
05.2017 - 04.2018
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
Education
Bachelor of Arts - English Literature
Mukogawa Women's University
Hyogo, 2003-2016
Skills
- Team-building
- Training
- Multi-tasking
- Sales Strategies
- Problem-solving
- Communication
Languages
Japanese, English
Timeline
Ecommerce Marketing Manager
Self-employed
02.2024 - Current
Project Manager and Sales
Space Display Co., Ltd.
02.2023 - 01.2024
Front Desk Agent
Aman Tokyo
08.2022 - 01.2023
FRONT DESK AGENT / SUPERVISOR
The Rimrock Resort Hotel
06.2021 - 05.2022
Concierge
InterContinental Osaka
06.2018 - 06.2021
Restaurant Waiter
Izzy Chai / On Point The Piazza
05.2017 - 04.2018
Bachelor of Arts - English Literature
Mukogawa Women's University
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