Elumalai Ashok
Bilingual Infrastructure Engineer
Kitakasai,Edogawa City
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Application Monitoring Specialist
AXA Life Insurance
Tokyo
4 2024 - Current
- Maintenance of Business Application monitoring tools (Dynatrace, Jenkins/Selenium, Splunk, etc)
- Development and enhancement of monitoring capabilities
- Instrumentation of Monitoring tools for application monitoring & Integration with Incident Management Processes
- Management and execution of monitoring processes
- Development of visualization, analysis, and escalation of monitoring alerts
- Building Operational Intelligence with real-time automated dashboards
- Automation of Monitoring Processes
- Reducing and avoiding unnecessary false alerts
- Consolidating and simplifying tools and monitoring processes for ALJ, ADJ, and ADL entities
- Documentation of monitoring processes
- Tracking/Inventory of monitoring coverage across tools and applications
- Evaluating the quality and level of monitoring coverage to identify improvement opportunities
- Collaborating with tribes, squads, and operations to meet their monitoring needs
- Acting as a Center of Excellence (CoE) on monitoring and providing advice/solutions on monitoring requests
- Conducting internal workshops on tool utilization for IT users
- Keeping updated on new monitoring tools and techniques for operational enhancement
- Collaborating with Regional and Global Monitoring support teams for synergies.
Infrastructure Engineer (Monitoring and Troubleshooting of Network and Server)
ISF NET Inc
08.2023 - 03.2024
- Managed bilingual network operations project within the Information Systems department, handling infrastructure operations with overseas branches in the Philippines
- Extensive experience in providing technical support for Cisco and Juniper network equipment, including routers, switches, servers, IP phones, voice gateways, firewalls, VPNs, and APs
- Proficient in maintenance of Cisco and Juniper network equipment, ensuring optimal performance and reliability
- Coordinated communication and operations using Teams and email (Outlook) for project planning and support activities
- Oversaw project tasks including OS version upgrades, network equipment changes, and necessary preparations for offshore operations
- Conducted regular SOTA (Security Operations and Threat Analysis) scans to identify vulnerabilities and took necessary actions to mitigate risks
- Took config backups for network devices before maintenance work and verified them after completion
- Conducted regular service checks of network devices and MFD to ensure end-user connectivity
- Experience in troubleshooting and resolving technical issues with IPT (Internet Protocol Telephony) phones
- Monthly and weekly report creation, server patch reboot confirmation, and asset audit on monthly, quarterly, and annually basis
- Acquired network traffic graphs and monitored data trends using NNMi (Network Node Manager i) and RAS graphs (Vendor: NTT, KDDI)
- Conducted resiliency testing on a regular basis and decommissioned non-using devices
- Handled IT requests for new projects and ensured compliance with firewall port requirements.
Team Lead - Data Operations
Nielsen Sports India Pvt Ltd
10.2022 - 06.2023
- Working on Japanese brand or branding related terminology including taglines/claims
- Using excellent business-level J-E and E-J translation and interpretation skills
- Review and validate brand exposure data, ensuring data adheres to Nielsen’s extensive quality checks, and compare versus previous events/seasons
- Check that all brands and locations specified in the tracking requirements have been fully covered and highlight any issues to the Data Operation team
- Provide brand and Tool/Location confirmations to the Data Operations team when required
- Apply advertising rates to broadcasts
- Communicate with internal stakeholders (Media Analytics and Client Service teams) regarding project requirements and delegate project requirements and agreeing timelines with external third-party data providers and freelancers based in Japan.
Manager-Domestic Sales & Customer Service
Daimler India Commercial Vehicle Pvt. Ltd
07.2022 - 10.2022
- Plan, develop, organize, write, and edit operational procedures and manuals
- Research, develop, and document technical design specifications and test scripts
- Produce electronic documentation in addition to hard-copy manuals
- Maintain a comprehensive library of technical terminology and documentation
- Analyze documents to maintain continuity of style of content
- Manage updates and revisions to technical literature.
Bilingual Assistance Technical Service Engineer
Fujitsu Consulting India Pvt Ltd
12.2019 - 07.2022
- Engaged in first-level support for customers requiring routine support and troubleshooting
- Escalated and re-produced problem to internal development sources to reach solution
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions
- Installed, configured and tested equipment on specialized platforms
- Performed periodic testing of all networks and systems
- Worked flexible hours; night, weekend, and holiday shifts
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Streamlined troubleshooting processes to improve system support and enhance communication between the support team and end-users
- Met customer call guidelines for service levels, and handled time and productivity
- Handled over 10 calls per shift signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.
- Managed and monitored installed systems for the highest level of availability
- Managed installation, upgrade, and deployment projects and provided on-site direction for network engineers
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
Education
Secondary Education -
St Joseph Boys Hr. Sec School
Unknown, Unknown 06.2010 - 05.2012
Higher Secondary Education: Mathematics And Computer Science - undefined
St Joseph Boys Hr. Sec School
Unknown, Unknown 06.2012 - 05.2014
BE: Mechanical Engineering - undefined
Pallavan College of Engineering
Unknown, Unknown 06.2014 - 05.2018
Skills
Operational Support
Client Service
Japanese Translation & Interpretation
Zabbix
Dynatrace
Splunk
Monitoring
Client Service
Technical Support
Incidents management
Timeline
Infrastructure Engineer (Monitoring and Troubleshooting of Network and Server)
ISF NET Inc
08.2023 - 03.2024
Team Lead - Data Operations
Nielsen Sports India Pvt Ltd
10.2022 - 06.2023
Manager-Domestic Sales & Customer Service
Daimler India Commercial Vehicle Pvt. Ltd
07.2022 - 10.2022
Bilingual Assistance Technical Service Engineer
Fujitsu Consulting India Pvt Ltd
12.2019 - 07.2022
BE: Mechanical Engineering - undefined
Pallavan College of Engineering
06.2014 - 05.2018
Higher Secondary Education: Mathematics And Computer Science - undefined
St Joseph Boys Hr. Sec School
06.2012 - 05.2014
Secondary Education -
St Joseph Boys Hr. Sec School
06.2010 - 05.2012
Application Monitoring Specialist
AXA Life Insurance
4 2024 - Current