Ellen Grace Breedlove
Okinawa
Summary
Confident, friendly, and adaptable professional with five years of experience in customer service, dedicated to delivering exceptional customer experiences. Full U.S. citizenship granted in 2024, complemented by strong communication skills and a passion for collaboration in fast-paced environments. A diverse background of living and working in various countries fosters a unique perspective and the ability to swiftly adapt to new challenges. Eager to leverage skills and commitment to excellence in a dynamic role that encourages continuous learning and contributes to team success.
Overview
5
5
years of professional experience
Work History
Customer Experience host
AAFES Exchange
02.2023 - 11.2025
- Operated cash register to process customer transactions accurately and efficiently.
- Supporting fuel station operations by monitoring pumps, maintaining safety standards, and responding quickly to issues.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Processed transactions in compliance with AAFES policies, maintaining accuracy and preventing discrepancies.
- Answered phone calls to take orders, give information and document reservations.
- Trained new staff on customer service protocols and company policies to uphold service standards.
Warehouse Associate
Amazon
02.2022 - 10.2022
- Operated in a fast-paced warehouse environment, ensuring timely order fulfillment.
- Utilized scanning tools to maintain inventory accuracy.
- Ensured quality control by inspecting and correcting misdelivered items.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
Warehouse Associate
Amazon
01.2022 - 08.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
Sales Associate
Walmart
04.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Server
Burger King
07.2020 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Some College (No Degree) - Dental Hygiene
Sinclair Community College
Online01-2027
High School Diploma -
Wilmington High School
Ohio01-2022
Skills
- Detail-oriented
- Multitasking abilities
- Workplace safety awareness
- Creating supportive environments
- Customer engagement
- Group leadership
- Program support/coordination
- Flexible
- Active Listening
- Proficient in Microsoft Word, PowerPoint and Excel
Timeline
Customer Experience host
AAFES Exchange
02.2023 - 11.2025
Warehouse Associate
Amazon
02.2022 - 10.2022
Warehouse Associate
Amazon
01.2022 - 08.2022
Sales Associate
Walmart
04.2021 - 11.2021
Server
Burger King
07.2020 - 12.2020
High School Diploma -
Wilmington High School
Some College (No Degree) - Dental Hygiene
Sinclair Community College
References
Crystal Butcher - Manager (AAFES)
butcherca@aafes.com